Client Support Manager Turkey

Confidential

Remote job permanent

Posted: April 28, 2026

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Quick Summary

We are looking for a client support manager with advanced and bi-lingual knowledge of Turkish to assist with customer support and resolve complex cases in Turkish via chat or phone calls. Key skills required include proficiency in Turkish language and translation skills. The ideal candidate will have experience in handling customer support and communication with international clients.

Required Skills

Turkish English Customer Support Chat Support Translation Chatbot Time Management Organizational Skills Call Support Non-Assisted Support

Job Description

NovaKid - online-school for children 4 -12 years old, in which children remotely learn English language with natives from the US and the UK. Our customers come from more than 40 countries all over the world. We have 80K+ students and 3K+ teachers. We are proud of our international team of over 400 Novakiders.

We are looking for the client support manager with knowledge of Turkish at the advanced / bi-lingual level.

Duties:

• Support users in Turkish, solving problems that arise during the lesson. Resolving complex cases in chat or by calls

• Assisting with translations into Turkish (instructions, clients’ responses templates etc)

• Assisting with Non Assisted Support (chat bot)

Conditions

• Remote work, you can work from almost anywhere

• Full time work, 40 hours per week

• 5 working days on, 2 days off; both weekend days are working days, and days off are during the week.

• Working shifts 1:00 PM to 9:00 PM and from 8:00 AM to 5:00 PM, with evening shifts being more common.

• Interesting project, please contact us!

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