Client Support

Qode

Florida, Florida, United States contract

Posted: April 7, 2026

Required Skills

Job Description

Client: FL Government Agency
Position: Client Support
Term: May 2026 - June 2027 with renewal
Pay: $50/Hr
Location: On site 100%Tallahassee, Florida
Work Authorization: USC and FC ONLY

Education: A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.

Experience:
• 3+ years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.;
• Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; and
• Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.
• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
• Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP);
• Experience with installing and troubleshooting 3270 emulation software;
• Experience using imaging software for deploying desktop PCs;
• Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support;

Responsibilities:
• Configure and install software for IT user desktops and laptops;
• Perform software installations and rollout of new software packages, upgrades, and new desktops • hardware;
• Maintain desktop software and hardware;
• Support the mobile workforce;
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;
• Troubleshoot problems using scripts and checklists as guides;
• Escalate to Tier 3 support technical support;
• Documents problems and resolutions;
• Perform end-user training, as required;
• Provide quality customer service;
• Participate in the testing and evaluation of new desktop packages; and
• Implement prototypes to validate technical requirements and vendor specifications.

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