Client Support Executive
WSHGroup
Posted: February 9, 2026
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Quick Summary
As a Client Support Executive, you will work across a large law firm in Cardiff, Wales, providing exceptional customer service and support to clients, with a focus on delivering high-quality results and building strong relationships with clients.
Required Skills
Job Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are currently recruiting for an Executive Receptionist (Client Support Executive), based at our Cardiff office of one of the largest law firms in the world.
As a Client Support Executive, you will work across all areas of the Client Support. From providing a friendly welcome at reception to all visitors and guests, to assisting in booking and facilitating onsite meetings and events.  You will also get involved with other ad-hoc daily tasks and requests via email, phone and the service desk app.
Hours: 40 hours per week, 8-hour shifts between 7am-7pm Mon-Fri
Salary: £27, 810
Applicants must have a bubbly personality and excellent people skills, giving them the ability to build long lasting relationships. They will have the ability to work well under pressure, as well as the ability to multi-task and manage their day effectively to balance the needs of visiting guests with room bookings and events management. 
Experience of delivering 5-star service within a busy corporate or hotel environment is essential. Experience in a client services role and previous experience in law firm would be advantageous.
What's in it for you?
• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.