Client Support Analyst

About Mosai 

In March 2025, Forcura, the intelligent workflow management company, and Medalogix, a clinical decision support company, announced that they have combined. Together, the companies will create a leading post-acute care technology platform focused on the advancement of intelligent patient care within home-based care providers and ultimately across the entire healthcare continuum.  Click here to learn more about Mosai.

Position Summary 

The Client Support Analyst will deliver an excellent, efficient, and quality support response to every client, every time.  This team member will identify, investigate, and research user questions and challenges and may refer to technical team members for follow-up.  They’ll maintain an awareness of all product knowledge information and how to use internal resources.  They’ll also train users of the software and work as a team where needed to resolve an issue.  

Job Duties 

Troubleshoot client issues, including collecting details as necessary, and escalation of issues to Team Leads and/or Engineering as necessary to resolve client issues 

Maintain a superior level of service while interpreting and validating technical issues, test solutions, follow up, and escalate where necessary 

Manage open tickets to resolve all, meeting our service level agreements (SLAs) 

Follow up and make scheduled call backs to clients where necessary 

Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services 

All other duties related to this position  

Minimum Requirements 

High school diploma or equivalency 

1+ year of work experience in a customer facing role 

Strong organizational skills and attention to details 

Clear and concise communication skills 

Ability to multitask and collaborate with other internal teams 

Excellent verbal and written communication skills 

Must be able to work nights and weekends  

Preferred Qualifications 

Bachelor’s degree in business or closely related field 

Proficiency in Microsoft Excel and PowerPoint 

1 year of Project Management and/or SaaS Implementation experience  

Physical Demands of Our Work Environment 

This position uses a computer and other office equipment as needed to perform duties.  The in-office noise level in the work environment is typical of that of an office.  Frequent interruptions may be encountered throughout the workday. The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Mosai is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at [email protected].  We will make every effort to respond to your request for disability assistance as soon as possible.  

Mosai is an E-verify employer.  Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.