Client Support Analyst (Dublin, Hybrid)

Client Support Analyst (Dublin, Hybrid)

Summary:

GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. With enterprise clients spanning North America, EMEA and APAC, GTreasury is headquartered in Chicago with offices in London, Zurich, Sydney and Manila.

GTreasury is currently looking to hire a Client Support Analyst to join our growing global team.  The role will act as the primary line of support for our treasury management software customers and play a critical role in bringing resolution to issues and questions in a quick and professional manner.  In this role, you will work closely with other teams across the business, including our Technical Operations, Product Management, Sales & Account Management and Implementation teams to resolve issues and deliver solutions to the clients.  As the last point of escalation before an issue is escalated to the Development Operations team for assistance, the Client Support Analyst role will provide you with unparalleled insights into the financial risk management practices of the region’s leading companies and allow for the practical application of your finance and treasury knowledge. 

What You Will Do:

Act as Tier 1 support for all client related issues (both internal and external)

Efficiently and competently troubleshoot and resolve issues in a timely manner

Work with teams of Account Managers, Solutions Team members and DevOps if issues are complicated and require internal resources in order to resolve.

Loading of client static data into the client specific databases, i.e., Banks, Accounts, General Ledger Chart of Accounts, Entities, etc.)

Creation of License and SQL Database for new client implementations

Maintain Master GTreasury Single Solution SQL Database inclusive of balance reporting maintenance

Manage RSA and Symantec set up and credentials

Basic Client Report Creation using Izenda Reporting Tool

Troubleshooting of Powershell Scripts

New Implementation Account Analysis Configuration

Troubleshooting Payment Format/Extract Issues

Troubleshooting Connectivity Issues (both inbound and outbound)

Troubleshooting Alliance Lite 2 Issues

Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support

Knowledge & Previous Experience:

Experience working in technical customer service or technical environments supporting complex software solutions preferred 

Strong understanding of financial theory, treasury, banking or accounting practices preferred 

Experience supporting application for a large-scale SaaS software provider

Experience with configuration management tools (RSA/Symantec) is nice to have

Experience with SQL queries and reporting tools is nice to have

Sound general technical experience and applicable knowledge

 Personal Qualities:

Strong orientation towards systems, process improvement, and task automation

Interpersonal skills to help them nurture client relationships and work with cross-functional teams

Ability to think critically, solve problems and propose solutions

Self-starter who can independently multi-task, efficiently prioritize tasks, and drive projects to completion

Highly organized and able to work in a fast-paced environment

Meticulous attention to detail and accuracy in work

Excellent verbal, written, and interpersonal communication skills

Education Requirements:

Bachelor’s degree in Accounting, Finance or related field preferred

Enrollment in CFA, CTP or other professional program a plus

What You Will Get:

Impact & Growth: You'll play a critical role in enabling one of the fastest-growing businesses at the intersection of enterprise SaaS and digital assets. With Ripple's recent $1 billion acquisition of GTreasury and aggressive global expansion, you'll have abundant opportunities for career advancement.

Work-Life Balance: We understand that fulfillment comes from a healthy balance. Our hybrid work model and comprehensive benefits package support your well-being both inside and outside the office.

Mission-Driven Work: Help transform how the world's largest enterprises manage and move money, unlocking trapped capital and enabling real-time global payments.

Competitive Benefits: World-class healthcare options, retirement contributions, professional development reimbursement, and much more.

Collaborative Culture: Work alongside supportive experts who value your contributions and are committed to your success. We believe in empowering our team members through clear career paths, professional development programs, and a learning-oriented environment.

About GTreasury:

GTreasury is now part of Ripple. Together, we're transforming how the world's largest enterprises move, manage, and optimize liquidity. With over 40 years of treasury management expertise combined with Ripple's digital asset infrastructure, we're helping Fortune 500 CFOs and treasurers unlock idle capital and process payments in real-time. We process approximately $12.5 trillion in payment volume annually for brands like American Airlines, Goodyear, and Volvo.

At Ripple Treasury, we prioritize employee well-being, work-life balance, and professional growth. We believe happy and fulfilled employees are the key to our success, and we provide comprehensive benefits, career development opportunities, and a supportive culture where you can thrive both personally and professionally.

Ready to take the next step in your career? We'd love to hear from you. Apply today and become part of a team that values your potential as much as your performance.

Ripple is an equal opportunity employer committed to building a diverse and inclusive workforce.