Client Support Administrator

Job Title: Client Support Administrator 

Location: London

Reports to: Client Relationship Manager 

Job Summary:

Working closely with the National Client Team, the coach and tutor delivery team, this role is responsible for processing and supporting with client administration. Ensuring client and student needs are met.

Duties and responsibilities to include:

To support the excellent service to FI clients, both for commercial and apprenticeship programmes.

Maintain accurate and up-to-date records for employers and students, including managing trackers, planners, and relevant documentation to ensure data integrity and timely reporting.

To ensure all course bookings including future bookings report and absence reporting are completed in a timely manner.

Responding to queries in the client mailbox, update records, liaise with skills coaches and any other administrative activity required.

Supporting the administration of apprentice sign ups and on-programme apprenticeship paperwork updates.

Supporting additional work as required by management from time to time.

Requirements:

Effective communicator with excellent interpersonal skills

Excellent attention to detail

Strong organisational and time management skills

Ability to manage own workload

Computer literate

Understanding of the accountancy sector

Desirable:

Experience of working in the apprenticeship sector

Benefits:

25 days annual leave (based on fulltime hours) PLUS bank holidays

3 FI Days per year

Hybrid working available, equipment provided for homeworking

Flexible-working positive employer with a range of family-friendly policies

Employee Assistance Programme: 24-hour confidential access to counselling and support services

Competitive Pension

Training and development opportunities

Long term career prospects in a growing company

Employee perks including a range of discounts to suit your lifestyle 

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.   

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.