Client Success Manager

We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.

Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.

As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.

This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.

You can read The Brainlabs Culture Code in full here.

So you’re interested in becoming a Client Success Manager? Let's dive into what that means:

Role type: Full-time
Team: Client Leadership
Reporting to: Client Director
Location: New York City, New York | Dallas Fort Worth, Texas | Boca Raton, Florida | Bloomington, Indiana
Compensation: We hire candidates across our US office locations and at varying levels of experience. Our posted salary ranges reflect differences in both location and experience, with final compensation determined once a candidate’s background and location are confirmed.
Work Authorization: Candidates must be legally authorized to work in the United States. We are unable to provide visa sponsorship or continuation for this position.

You play a critical role in ensuring we deliver consistently brilliant work to our clients. Your primary remit it to scope, resource and project manage client deliverables across a number of smaller clients. Liaising between the client and practice leads you’ll project manage delivery, apply QA controls and ensure all deadlines are met with our scope of work delivered within budget. You’ll coordinate multiple internal and external meetings, ensuring all actions are delivered and play a key role in preparing for QBRs.

In this role you will:

• Be responsible for ensuring the timely delivery for all client commitments across your allocated client(s), which you do through highly-effective, hands-on project management.

• Resolve issues, track progress and marshall resources.

• Along with the client lead and practice lead, prioritise work-streams and deliverables, help to define, set and track all QA, ensuring deliverables are on time, meet high standards, are in brief and in budget.

• Coordinate multiple internal and external meetings, produce meeting notes/action items, provide status updates, performance reports as well as schedule/prepare for QBRs, competitive reports etc.

• Sign off on fee sheets.

We’re looking for someone who:

• Has 5+ years of project management in a client-centric organisation.

• Has a strong knowledge of digital marketing solutions and an understanding of each practice so you can lead multi-product clients.

• Has a huge attention to detail, calm under pressure, logical, solution-focused, highly organised and efficient.

• Has expert proficiency in Monday.com

• Has demonstrable experience in setting & following QA processes.

• Has very strong communication, interpersonal, data analysis and presentation skills.

• Is passionate about doing great work for clients.

• Is super excited about developing others around you in your craft.

• Has a project management qualification.

And this is what success looks like in the role:

• You will live our culture code every day!

• Strong external client feedback.

• Strong internal client feedback - from across client teams and practices alike.

• Efficiency metrics increased through resource and SOW optimisation.

• QA targets met.

• Growing and developing your team to advance their careers, expertise and knowledge.

#LI-MB1

Current position range
$70,000—$98,000 USD

What happens next?

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.