Client Success Manager (Owner's Rep)

Position Summary
The Client Success Manager ensures successful outcomes for tenants and clients in their construction dealings with York Realty Inc. Acting as the primary liaison between York Realty Inc., its tenants, York Construction Inc., and other general contractors, this role oversees construction and development processes to deliver high-quality projects on time and within budget.

Key Responsibilities

Owners Representative

Oversee general contractors completing landlord work in both new build and tenant improvement scenarios.

Champion projects and guide project teams through the Project Lifecycle

Maintain consistent communication with the project team including tenants, internal & external stakeholders, contractors, etc.

Other duties as assigned 

Project Management

Initiating

Review and interpret tenant lease agreements to understand landlord obligations.

Identify and manage project risks in collaboration with stakeholders.

Planning

Lead the develop the Project Plan that defines scope, budget, and schedule in coordination with internal and external teams

Monitor & Controlling

Ensure tenant, client, and corporate quality standards are upheld throughout the project.

Manage tenant relationship throughout by understanding their goals and representing their best interests

Participate in project meetings and contribute to decision-making

Own and manage the project budget, leading the Change Management process (CCN, CO) to track and escalate additional costs.

Monitor and control the project schedule, ensuring milestones are met while minimizing delays and cost overruns.

Maintain project status reporting and present updates to management and senior leadership.

Closing

Work with project teams and stakeholders to ensure budget and scope closeout.

Document Planned vs. Actual project outcomes for lessons learned and continuous improvement initiatives.

What you bring to York

1-2 years’ experience with Project Management in the construction or real estate sectors

Proven ability to forge, grow and maintain positive relationships with multiple groups

Sense of urgency and able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment

Strong attention to detail and work accuracy

Developed interpersonal, communication, and organizational skills

Ability to work collaboratively with a positive attitude

Core Competencies

Problem Solving

Risk Management

Financial Management

Schedule Management

Communication

Construction Knowledge

Relationship Management