Client Success Manager - New York City

About Vivvi

Vivvi provides child care and early learning for today’s families. We partner with employers of all sizes to make exceptional full-time and backup care more accessible and affordable. With beautiful campuses, flexible offerings, and trained, passionate care providers, we provide parents with peace of mind while offering employers the most powerful tool for recruitment, retention, and productivity.

Our employer B2B business is a core and growing part of Vivvi’s platform. As more enterprise employers seek flexible, modern care solutions, demand for Vivvi’s services continues to grow. Our Client Success team works closely with CHROs, HR, and People Leaders through implementation, launch, and program renewal to deliver high impact programs that drive employee engagement and long- term partnership value.

Vivvi is seeking a Client Success Manager to help scale and support our growing portfolio of corporate partners. This person will work closely with our clients’ CHROs, HR, and People Leaders through implementation, launch and renewal of their care benefits. This role is ideal for someone who enjoys building relationships, translating data into insights, and managing complex client engagements with care and precision.

As a Client Success Manager, You Will:

• Manage a portfolio of corporate client accounts across the full lifecycle, including implementation, launch, renewal, and expansion

• Serve as the primary point of contact for HR, People, and Benefits leaders, building trusted, long-term relationships that support retention and growth

• Analyze client data to surface actionable insights and provide clear, data-driven recommendations to clients

• Proactively identify risks and opportunities to drive client retention, expansion, and long-term account growth

• Own client-facing communications, presentations and materials across the client lifecycle, ensuring accuracy, consistency, and brand alignment

• Manage and optimize client communications in HubSpot, including email campaigns, workflows, landing pages, and templates tied to client programs, events, and key milestones

• Coordinate webinar, virtual and in-person event setup and follow-up

Apply Today If You:

• Have experience supporting B2B or enterprise clients, particularly in the employee benefits space

• Are a deeply client service oriented professional who brings a culture of exceptional service, and ownership to everything they do

• Have a proven track record building trusted client relationships and delivering consistently high-quality experiences across multiple touchpoints

• Possess a strong data fluency and analytical mindset, with the ability to work comfortably with data sets, reports, and dashboards to identify trends, assess performance, and support client decision-making

• Are proficient with HubSpot, including email campaigns, workflows, landing pages, and templates, as well proficiency across Google Workspace and Canva.

• Have experience working in Sales Force and other CRMs (preferred).

• Has exceptional attention to detail and an eye for clean, consistent design

• Is a strong written and verbal communication skills, with confidence presenting to client stakeholders

• Are able to work in our NYC office 2-3 days per week.

Benefits

The perks of joining Vivvi as a Client Success Manager include…

• Full time role with the targeted annual salary range being $85,000-$100,000 per year

• Investment in your growth and skill development as a member of the growing Central Office team

• Competitive pay, including stock options

• Comprehensive benefits package for full-time employees (medical, dental, vision, 401k, etc.)

• Flexible Paid time off

• Free child care

Candidates must possess independent US work authorization.

We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.

One of Vivvi’s values is to treat each other with honor for the whole person (not just the roles we fulfill). This means we acknowledge each others’ rich experience, cultures, backgrounds, perspectives, and skills to reach the best outcomes. Applicants from diverse backgrounds are encouraged to apply.

Questions? Reach out to us at [email protected] and include your resume. We look forward to receiving and reviewing your application!