Client Success Manager – CPG & Data Solutions

NRS Insights is the data and analytics division of National Retail Solutions, powering a first-of-its-kind dataset built from real-time POS scan data across 32,000+ independent retailers nationwide—including urban c-stores, liquor stores, and bodegas.

We deliver shopper-level insights, category performance trends, and distribution visibility that mainstream sources often miss—helping leading CPG brands, agencies, and data partners make smarter decisions, close distribution gaps, and grow share in one of the most dynamic, multicultural retail channels in the U.S.
NRS Insights supports both standalone data licensing and integrated measurement for in-store and digital media campaigns. Clients rely on us for granular, actionable intelligence that reflects how real consumers shop outside of mainstream retail.

The Opportunity::
• We’re hiring a Client Success Manager to own client relationships, lead data execution, and drive cross-functional coordination—especially between clients and our technical/operational teams.
• This role is perfect for someone who brings a strong commercial mindset, thrives in a fast-paced environment, and knows how to translate strategy into action. You'll play a critical role in both delivering value and helping grow the business.

Key Responsibilities::
• Manage relationships with assigned clients in CPG, analytics, and retail media
• Translate business needs into clear deliverables for internal data and ops teams
• Lead execution of data products, recurring deliverables, and performance reporting
• Support sales outreach and early-stage conversations with new prospects
• Help elevate the output and development of junior team members through collaboration and guidance
• Identify upsell and expansion opportunities by tracking client usage and needs
• Troubleshoot issues and ensure a high standard of service and delivery

What You Bring::
• 3–6 years in Client Success, Account Management, or Strategic Partnerships
• Experience in CPG, data/insights, or retail media preferred
• Hands-on, roll-up-your-sleeves mentality—you’re not afraid to dig into the details to get things done
• Strong communicator, comfortable working across business and technical audiences
• Organized, proactive, and relentlessly resourceful
• Commercial mindset with the hustle to support growth and uncover new opportunities
• Comfortable managing multiple priorities in a fast-moving environment

About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!