Client Success Account Manager - Supply Chain Solutions

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

THIS IS AN ONSITE POSITION IN OUR HOUSTON, TX FACILITY

 

We are looking for a resourceful, communicative and dynamic individual to join our Supply Chain team as an Account Manager. A successful employee in this role will be able to work with RRD’s clients across various industries. This individual should be knowledgeable in Supply Chain Operations, a self-starter and team player who takes initiative, thrives in a fast-paced environment.

The Account Manager will be responsible for Operational and Analytical Account Management for one or more assigned accounts. The position will be driving force for optimized service delivery, customer value/satisfaction and continuous improvement.

 

Responsibilities

• Serve as the primary contact for the assigned customers.
• Enhance customer relationship by working closely with customer on the development of targeted solutions and new business opportunities.
• Develop and maintain in depth knowledge of customer’s business and associated supply chain requirements.
• Ensure planning and inventory strategies are shared and agreed upon with customers.
• Maintain accurate, complete, up-to-date customer files, in addition to detailed account history.
• Consult with customers to understand business issues and goals, and works with customer to develop improved solutions to business needs. 
• Assist sales in the preparation of RFPs and RFQs on the accounts managed.
• Maintain up to date knowledge of industry trends , new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives. 
• May be involved in specific customer projects as assigned by sales management. 
• Performs other related duties and participates in special projects as assigned.

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Job Knowledge & Skills

• Bachelor degree in Supply Chain, Operations, Management or discipline related to functional work
• 5+ years of relevant work experience OR demonstrated ability to meet the job requirements.
• At least 1-2 years in a Supply Chain environment is preferred.
• Prior experience in a customer-facing role is required.
• Must have excellent Excel skills.
• Experience with Google Suite is strongly preferred.
• Strong analytical and problem-solving skills required.
• Ability to work well with large and diverse teams across multiple time-zones.
• Excellent written and verbal communication skills required.

 

 

The salary pay range for this role at the noted location is $64,000 to $98,400. The actual rate of pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include, overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

 

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans