Client Succèss Manager (SUD – Revenue Cycle Management)

About Plutus Health Inc.:

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations.

Recognized as an Inc. 5000 fastest-growing company and ranked in the SMU Cox 100 (3 consecutive years), Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.

Job Description

The Client Success Manager – SUD (Substance Use Disorder) will be responsible for managing and growing client relationships within the behavioral health and SUD segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.

This role requires a strong understanding of SUD billing, compliance, payer guidelines, and behavioral health workflows. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue growth.

RESPONSIBILITIES:

Act as the primary point of contact for SUD/behavioral health clients

Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success

Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery

Provide subject matter expertise in SUD billing, payer requirements, and compliance

Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends)

Lead implementation and transition processes, ensuring smooth onboarding of new clients

Conduct regular client meetings and Quarterly Business Reviews (QBRs)

Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities

Partner with onshore and offshore teams to ensure service quality and performance outcomes

Act as a client advocate, ensuring expectations are met and exceeded

Identify process improvements and optimization opportunities within SUD RCM workflows

Support business development by providing insights on client needs and market trends

Ensure compliance with SUD regulations, payer policies, and state/federal guidelines

Travel as required based on client and business needs

IDEAL SKILLS WE ARE SEEKING:

Strong expertise in SUD / Behavioral Health RCM processes

Excellent client relationship and stakeholder management skills

Strong analytical and problem-solving abilities (denials, AR, revenue leakage)

Proven ability to manage multiple clients and projects simultaneously

Excellent communication, presentation, and interpersonal skills

Experience working with offshore delivery teams

Self-driven, detail-oriented, and highly organized

REQUIRED QUALIFICATION

Bachelor’s degree in a related field or equivalent experience

5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health

Strong knowledge of SUD billing, coding, payer guidelines, and compliance

Experience managing client relationships in a healthcare/RCM environment

Experience working with US healthcare providers and payer systems