Client Solutions Specialist

🪐 Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 850,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

- A diverse team of 600 Malters across 6 European countries
- A culture that champions equality (50% of our Comex are women) and inclusive growth
- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
- A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here! 🪐

Mission
In support of our Account Leads, you will manage high-stakes advisory engagements with top-tier prospects and clients. Your goal is to position Malt as a core strategic partner within their workforce ecosystem. You will design innovative operating models, articulate clear ROI, and leverage ecosystem partnerships to help secure profitable and scalable Master Service Agreements (MSAs).

About the Role:
• Discovery & Architecture: Lead intensive workshops with prospects to map their current procurement/HR landscapes and design a future-state "Operating Model" that integrates Malt seamlessly.
• Business Case & ROI: Build sophisticated financial models to quantify the tangible value and efficiency gains of our solution for executive stakeholders.
• RFP Leadership: Own the implementation methodology and solution narrative for major RFPs, ensuring our strategic value proposition is front and center.
• Pilot Design: Scope and define strategic pilots, establishing the KPIs necessary to move from initial trial to full-scale enterprise deployment.
• Strategic Advisory: Act as a consultant for our top clients, running Freelancer Maturity Assessments and designing comprehensive Change Management workshops.
• Methodology Creation: Turn your "on-the-ground" client work into repeatable IP. You will build the frameworks, templates, and "packaged offers" that the rest of the team will use to scale.
• Thought Leadership: Partner with the Marketing team to produce white papers and case studies that define Malt’s voice in the enterprise space.

Requirements:
• Significant experience in Management Consulting, Strategic Account Management, or Enterprise Transformation (SaaS or HR-Tech preferred)
• Proven ability to redesign complex enterprise operating models and influence C-level strategy
• Proficiency in crafting executive narratives and financial models that drive deal conviction
• Experience designing scalable models with Managed Service Providers (MSP) and Vendor Management Systems (VMS)
• Strong skills in supporting strategic negotiations and aligning cross-functional teams (Legal, Finance, Product)
• Demonstrated success leading complex pilots, workshops, and multi-country transformation programs
• Fluent in English. Proficiency in French, German, Spanish, or Dutch is a plus
• High willingness to travel for client/partner meetings and industry events

How to join the Mission:
• First call with Esra from the Talent Team to better understand your background, aspirations and answer your questions (30-45 minutes).
• Track record interview with the hiring manager, to discuss your experience and how it would align with this role (45 minutes).
• Prepare a case study which you’ll then present to two of our current managers (1 hour).
• Final interview with a C-Level leader to discuss Malt’s long term vision and to check any remaining questions (30-45 minutes).

Malt is the perfect space to thrive personally and professionally 💫

- Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris
- Equity: Every Malter is entitled to stock options
- Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave
- Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
- Team building events organized every year

Ready? Get your ticket to Malt 🪐

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

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