Client Solutions Manager

Responsibilities:

Develop and manage full sales cycles (prospecting, qualification, solution presentation, negotiation, and closing) for technology and cloud solution implementation services. (25%)

Analyze clients’ business needs and propose tailored technology solutions (ERP, CRM, integrations, cloud platforms) in collaboration with technical teams and partners. (20%)

Prepare, draft, and coordinate commercial proposals, Statements of Work (SOW), and project cost estimates, ensuring accuracy, competitiveness, and feasibility. (15%)

Manage and grow an active sales pipeline using CRM tools; follow up on opportunities, achieve sales targets, and maximize upselling opportunities. (15%)

Maintain and develop business relationships with clients, partners, and executive-level decision-makers; participate in strategic meetings, presentations, and professional events. (15%)

Work closely with internal teams (sales, operations, professional services, marketing) to ensure smooth project handover, offer alignment, customer satisfaction, and project success. (10%)

Required Education:

University degree in Business Administration, Information Technology, Commerce, or a related field.

Required Professional Experience:

Minimum of 12 months of experience in complex B2B sales, including prospecting, negotiation, and closing, ideally within a technology or business solutions environment.

Minimum of 12 months of experience with ERP, CRM, API, and cloud platforms such as NetSuite, Salesforce, Sage Intacct, Microsoft Dynamics, Odoo, Certinia, Boomi, Celigo, or equivalent solutions.

Proven experience managing full sales cycles, including needs qualification, proposal preparation, contract negotiation, and deal closure.

Experience coordinating with technical teams, professional services, and partners to design solutions aligned with client requirements.

Technical Skills:

Strong understanding of cloud application architecture and ERP/CRM ecosystems.

Ability to draft commercial proposals, Statements of Work (SOW), and project estimates.

Proficiency with CRM tools (Salesforce, HubSpot, or equivalent).

Ability to analyze sales data, track key performance indicators (KPIs), and produce reports.

Knowledge of SQL (asset).

Key Competencies:

Excellent consultative selling, negotiation, and closing skills.

Ability to effectively engage with C-suite executives (CFO, CIO, Head of Sales, etc.).

Strong communication, presentation, and persuasion skills.

Strong organizational skills with the ability to manage priorities and perform under pressure in a dynamic environment.

Cross-functional leadership and ability to collaborate with multidisciplinary teams (sales, operations, marketing, professional services).

Languages:

Fluency in French and English (spoken and written). Knowledge of additional languages is an asset.

Other Requirements:

Willingness to travel internationally (North America, Latin America, Europe, Middle East).

Strong autonomy, initiative, results-driven mindset, and customer-centric approach.

Ability to thrive in a fast-paced, high-growth environment.