Client Solutions Director

The Client Solutions Director will focus on ensuring that life sciences engagements deliver clear customer value, particularly during pilot programs and early-stage deployments. The role bridges the pre-sales and post-sale phases of client engagements, working closely with Client Executives, Solution owners, and the Customer Success team to help design solutions, coordinate pilot execution, and support successful outcomes.

A key area of focus will be supporting pilot programs related to Precision Patient Identification (PPI) and other terminology-driven solutions supporting clinical research, real-world evidence, and commercial analytics.

WHAT YOU'LL DO::
Solution Design and Pre-Sales Support

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Partner with Client Executives and Solution owners to support discovery, feasibility assessments, and solution design during the pre-sales phase

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Help translate customer needs into solution approaches using IMO capabilities

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Participate in client discussions and internal planning around pilot engagements

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Work with product and solutions teams to ensure proposed approaches align with current platform capabilities

Pilot Coordination and Delivery Support

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Help coordinate pilot engagements, ensuring objectives, timelines, and success metrics are clear

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Work across sales, product, solutions, and customer success teams to keep pilot activities aligned and progressing

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Monitor pilot progress and help address issues that may impact delivery or outcomes

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Support internal coordination to ensure pilots are set up to demonstrate value to the customer, including through measurable and referenceable outcomes

Customer Engagement and Expansion

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Build working relationships with client stakeholders across clinical research, real-world evidence, commercial, and data science teams

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Help ensure customers realize value from pilot engagements and early implementations

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Support identification of follow-on opportunities or additional use cases where appropriate

WHO YOU'LL WORK WITH::
Cross-Functional Collaboration

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Serve as the primary point of coordination for pilot execution and early-stage engagements, helping ensure alignment across sales, product, solutions, and customer success teams

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Partner closely with Customer Success on implementation and ongoing customer management to ensure pilots and early deployments are executed effectively and positioned for long-term success.

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Work with Client Executives on account strategy, engagement planning, and identification of follow-on opportunities.

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Collaborate with product and solutions teams to ensure customer feedback, pilot learnings, and emerging needs are captured and communicated internally to inform solution development.

WHAT YOU'LL NEED::
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7–10 years of experience in life sciences or healthcare analytics, including work related to clinical trials, patient identification, real-world data, and consultative solution delivery.

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Ability to work across multiple internal teams and coordinate complex engagements

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Familiarity with healthcare data sources and standards, including EHR data, clinical terminology and coding systems, and value sets used to support analytics, research, and clinical workflows.

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Strong communication and stakeholder management skills