Client Solutions Consultant

Position Overview
As a Client Solutions Consultant (CSC) within Accordant’s Client Success Management
Department, you will be a strategic solutions consultant to a dedicated portfolio of clients, 
ensuring the long-term success and optimization of their ERP environments. You will work 
cross-functionally to deliver high-value guidance, product demonstrations, proactive 
solutioning, and hands-on support related to Accordant-supported ERP systems including 
Sage Intacct, Acumatica, Sage 300 CRE, and Sage 100 Contractor.

Client Solution Consultants will partner closely with key stakeholders—from system 
administrators to C-suite executives—to drive the effective use of the systems and 
contribute directly to client satisfaction, retention, and growth.

Responsibilities

Build trusted relationships with technical and business stakeholders, acting as the
primary technical point of contact for live clients

Provide expert guidance on platform architecture, configuration, integrations, and
best practices across supported ERP solutions

Lead technical discovery and collaborate with Client Success Managers to define
and execute strategic account plans

Identify and recommend process improvements, add-on solutions, or integrations
that align with client needs and business goals

Troubleshoot and resolve complex technical issues, coordinating with internal and
external teams as needed

Represent the voice of the client in cross-functional discussions with Product,
Engineering and Support teams

Participate in and contribute technical insights to annual business reviews and
other key touchpoints

Provide configuration support, develop technical documentation, and enable client
self-sufficiency where possible

Proactively identify and mitigate risks to system performance and client 
satisfaction

Continuously refine and share internal best practices and scalable solutions for
technical account management 

Skills Required

2+ years hands-on consulting experience with Sage Intacct or Acumatica

1+ years proven experience working directly with clients in a technical advisory or 
account-facing capacity

1+ years of previous experience demonstrating product functionality to clients

Working knowledge of accounting or financial workflows

Strong diagnostic, troubleshooting, and problem-solving skills

Effective communicator with the ability to translate complex technical concepts to
non-technical audiences

Familiarity with client lifecycle management and comfort participating in both
strategic and tactical conversations

Preferred Skills

Experience supporting clients in the construction or professional services 
industries

Experience working with Salesforce or similar tools for case and relationship 
management

Exposure to process improvement frameworks (e.g., Six Sigma, LEAN)

Ability to lead or contribute to technical workshops and webinars

Always Choose Exceptional | Lead with Integrity | Embody Respect and Care Deeply | Embrace Change and Innovation

Note: Candidates must be authorized to work in the US or Canada; we cannot provide sponsorship at this time.