Client Solution Architect

About the Role

The Operations Partner is responsible for end‑to‑end operational delivery, quality management, and escalation handling for high‑complexity and premium clients. The role acts as a senior operational interface between clients, Customer Support, Data Operations, and Commercial teams, ensuring compliant, timely, and high‑quality delivery while driving process improvement and growth.

Key Responsibilities

• Own resolution of high‑complexity operational client requests (e.g. database changes, new deliverables, product coding, feasibilities, data inquiries).
• Manage MSD tickets and requests in line with SLA/OLA, coordinating cross‑functionally through to final delivery.
• Act as direct operational contact for premium clients; participate in client calls and support de‑escalations in alignment with Customer Support.
• Translate client needs into internal work orders (COFs), confirm timelines, and monitor execution.
• Lead quality issue resolution, diagnostics, root‑cause analysis, and corrective actions with Data Ops/Data Science.
• Lead and contribute to internal forums (e.g. CHT, QEM), escalation discussions, and improvement plans.
• Coordinate complex feasibility assessments, aligning solution design, timelines, and costs; support new business growth.
• Act as project coordinator for onboarding new clients, retailers, or categories.
• Identify process gaps and drive continuous improvement, training, and knowledge sharing.
• Ensure compliance with incident management processes and RACI.

Requirements

• Bachelor’s degree or equivalent experience
• Strong analytical and project coordination skills (above standard CSA level)
• Experience managing high‑complexity clients, escalations, and quality topics
• Fluent in one Nordic language (Danish, Norwegian, or Swedish) and able to understand the other two
• Preferred location: Copenhagen (DK) – Norway or Sweden.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion