CLIENT SERVICES SPECIALIST

Distro

Chihuahua, Chihuahua permanent

Posted: March 27, 2026

Required Skills

Job Description

CLIENT SERVICES SPECIALIST Modalidad: Presencial Horario: Lunes a viernes, 8:30 a.m. – 5:00 p.m. (EST) Salario: Entre 1070-1200 USD Tipo de contrato: Prestación de servicios / Honorarios Resumen del Puesto El Lead Qualification Specialist es el primer punto de contacto para empresas que envían solicitudes a través del sitio web. Su responsabilidad principal es verificar, validar y enriquecer la información de los leads mediante llamadas salientes y el uso de múltiples fuentes de datos, asegurando que cada prospecto esté correctamente calificado antes de avanzar en el proceso. El rol requiere alto volumen de llamadas, atención al detalle y habilidades de comunicación efectivas.

Responsabilidades Principales: Gestionar un alto volumen de leads inbound y outbound. Realizar aproximadamente 120 llamadas salientes diarias para validar solicitudes. Confirmar necesidades del cliente y complementar información del formulario. Generar rapport rápidamente en conversaciones breves y enfocadas. Verificar datos usando ZoomInfo, Apollo.io, LinkedIn y topprovider.com. Documentar interacciones y validaciones en el sistema. Seleccionar proveedores adecuados según las necesidades del comprador. Facilitar comunicación entre compradores y proveedores. Realizar seguimientos post-conexión para control de calidad. Cumplir métricas de desempeño (tiempos de respuesta, duración de screening, satisfacción). Colaborar con equipos internos para mejorar procesos.

Requisitos y Habilidades: 1+ año de experiencia en customer service, outbound calling, sales support o lead qualification. Comodidad con llamadas salientes de alto volumen. Excelente comunicación y capacidad para generar confianza rápidamente. Perfil organizado, analítico y orientado al detalle. Manejo de CRM y múltiples plataformas de validación. Capacidad para trabajar de forma independiente y orientada a métricas.

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