Client Services Specialist

Hudson River Trading (HRT) is seeking a Client Services Specialist to join our Client Services team. HRT’s Client Services team is responsible for maintaining a robust and efficient trading platform that includes configuring, monitoring, and optimizing our trading as well as handling risk, regulatory, and development tasks in a live trading environment.

As a Client Services Specialist, you will be the first point of contact for clients primarily responsible for managing their requests and ensuring a seamless trading day. You will also be responsible for troubleshooting issues as they arise and providing feedback on order handling, trading systems, etc.

This role requires extremely close collaboration with multiple stakeholders. The ideal candidate will have excellent cross-functional communication skills, meticulous attention to detail, and a passion for technology.

Responsibilities

• Monitor order flow from HRT’s clients

• Respond to external market alerts and outages

• Interface with clients and other external parties to support trading

• Support the desk's communication around equity execution protocols

• Address questions and concerns around fills, orders, or trades in response to client inquiries

• Act as a liaison between clients and HRT’s internal teams and infrastructure

• Contribute to rotational team-wide production management coverage

• Occasionally work non-standard hours (i.e. trading hours in other time zones, pre- and post-market hours)

Qualifications

• Bachelor’s degree

• A minimum of 2 years of experience supporting a trading desk or working in a similar client service role

• Understanding of on-exchange, off-exchange, and OTC products

• Experience supporting trading systems, preferably electronic trading

• Series 7/57 certification

• Experience supporting client-facing business

The estimated base salary range for this position is 65,000 to 95,000 USD per year (or local equivalent). The base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. This role will also be eligible for discretionary performance-based bonuses and a competitive benefits package.

Culture

Hudson River Trading (HRT) brings a scientific approach to trading financial products. We have built one of the world's most sophisticated computing environments for research and development. Our researchers are at the forefront of innovation in the world of algorithmic trading.

At HRT we welcome a variety of expertise: mathematics and computer science, physics and engineering, media and tech. We’re a community of self-starters who are motivated by the excitement of being at the cutting edge of automation in every part of our organization—from trading, to business operations, to recruiting and beyond. We value openness and transparency, and celebrate great ideas from HRT veterans and new hires alike. At HRT we’re friends and colleagues – whether we are sharing a meal, playing the latest board game, or writing elegant code. We embrace a culture of togetherness that extends far beyond the walls of our office.

Feel like you belong at HRT? Our goal is to find the best people and bring them together to do great work in a place where everyone is valued. HRT is proud of our diverse staff; we have offices all over the globe and benefit from our varied and unique perspectives. HRT is an equal opportunity employer; so whoever you are we’d love to get to know you.

Please be advised: Use of AI tools during interviews or assessments is strictly prohibited, unless otherwise instructed or agreed upon. We employ various methods to evaluate the authenticity of candidate responses. If we determine that AI assistance was used during any stage of the hiring process, we reserve the right to immediately disqualify your candidacy or rescind any job offers extended.