Client Services Manager

About BMLL:

BMLL is the leading independent provider of harmonised Level 3, 2 and 1 historical data and analytics across global equities, ETFs, futures and US equity options. We provide market participants with immediate access to granular T+1 order book data and advanced analytics, enabling them to accelerate research, optimise trading strategies, and better understand market behaviour.

BMLL was acquired in 2025 by Nordic Capital, alongside minority shareholder Optiver, marking a joint commitment to accelerate the company’s next phase of growth.

We offer an inclusive and collaborative culture, a hybrid working environment that includes regular days in our London office, weekly team lunches, and a variety of out-of-hours social activities.

For more information, visit our website or follow us on X (@bmlltech) and LinkedIn @ bmll

About the role:

BMLL is looking for a regional Client Services Manager (CSM) to join the client services team and work with sales, product and data science support teams to focus on client onboarding, retention and acting as BMLL’s eyes and ears within a customer account.

The CSM will work cross-functionally with multiple teams to ensure alignment with customer objectives. They will build out a strategic view of their accounts to ensure long-term success. As a trusted business advisor for their assigned customers, they will help engage with their customers to ensure product usage, track key success metrics/outcomes, and conduct periodic account reviews.

Positive customer experience will be central to the role. The successful candidate will champion the cause of the customer internally and ensure that client impact is always considered in any internal and external decision.

The Client Services Manager will report to the regional Head of Sales.

Requirements:
Essential Requirements:

• Strong understanding of pre- and post-trade analysis needs of the trading community (exchanges, sell-side and buy-side)
• Bachelor’s degree or above or equivalent work experience
• Ability to build strong relationships externally with customers’ key stakeholders and internally with multiple teams
• Excellent communication and presentation skills
• Good technical skills required to support BMLL’s range of products (Python, APIs, UI)
• Strong organisation skills
• An analytical and metrics-driven workstyle to identify client opportunity as well as risk

Desirable Requirements:

• Experience in a sell-side or buy-side quant or analytics role
• Proficiency in Hubspot, JIRA, Slack and G-Suite
• Familiarity with BI tools, such as Tableau or Power BI
• Proficiency in Microsoft Excel and Visual Basic

Benefits:
• Competitive salary
• 25 days holiday plus bank holidays
• Discretionary Bonus
• Pension Scheme
• Private Medical Insurance
• Work remotely abroad for up to 40 business days each year
• Life Insurance
• Childcare Nursery Scheme
• Combination of remote and London-based office working, with 2 days in the office per week.
• A yearly Well-being Physical Activity budget
• Continuous learning through funded training and challenging projects
• Collaborative culture
• Weekly team lunches
• Free Fruit, snacks, and drinks provided throughout the day (When office-based)
• Regular Team Socials
• Cycle to Work Scheme

We are an inclusive employer and welcome applicants from all backgrounds. We pride ourselves on our commitment to Equality and Diversity. We are committed to removing barriers throughout our hiring process. If you have any special requirements or require reasonable adjustments to help you access career opportunities at BMLL, please do let us know at [email protected].