Client Services Manager, Life Sciences

LabX Media Group is a fast-growing science media company at the forefront of digital publishing. We create engaging content across multiple online platforms, publish industry-leading websites, and deliver data-driven solutions to connect scientific communities around the world. We are an organization in high growth mode, both organic as well as through a full spectrum of acquisitions. We have previously been named to the PROFIT 500: Canada's Fastest-Growing Companies and are one of only a few companies in all of Simcoe County.

There are lots of exciting things going on with our company and here is an opportunity to be a part of it!

About the role

We are looking for a Client Services Manager to own the delivery and client experience of our custom content projects.

You will take over once a deal is signed. You will manage timelines, coordinate internal teams, and act as the main point of contact for clients. You will also manage a small team and play a key role in improving how we deliver work as we scale.

This is a senior, hands-on role. You will run projects directly while overseeing delivery across the wider team. You will work closely with sales, editorial, design, and operations to ensure projects are delivered on time, on brief, and to a high standard.

We work with clients across life sciences, chemistry, and analytical science. You will manage projects for a technical, science-literate audience, so a background in biology, chemistry, or a related field is essential.

What you will do

Own project delivery

Manage a portfolio of client projects from handover to completion

Define timelines, milestones and deliverables

Ensure all work is delivered on time and within scope

Manage client relationships

Act as the main point of contact for clients post-sale

Run kickoff calls and ongoing check-ins

Handle feedback, revisions and approvals with clarity and professionalism

Lead and support a small team

Manage and develop a team of 2 client services team members

Provide clear direction, support and accountability

Ensure consistent ways of working across projects

Coordinate internal teams

Work closely with editorial, design and production teams

Translate client needs into clear, actionable briefs

Keep projects moving and resolve issues quickly

Drive quality and improvement

Ensure all deliverables meet client expectations and internal standards

Refine workflows, playbooks and processes to improve efficiency and consistency

Use data and feedback to improve delivery over time

Commercial awareness

Maintain strong scope control and protect project margins

Identify opportunities for repeat work and project expansion

Work with account managers to support renewals and growth

AI adoption

Use AI tools to improve efficiency across project management, communication and workflows

Support the adoption of new tools and ways of working across the team

What we are looking for

At least 3 years’ experience in a client-facing delivery, account management or project management role, ideally in an agency, media or content environment

A degree in biology, chemistry or a related scientific discipline

Strong organisational skills and ability to manage multiple projects at once

Confident communicator, comfortable working with both clients and senior internal stakeholders

Commercial awareness, including scope control and identifying growth opportunities

Experience managing or mentoring team members

Comfortable using AI tools and open to adopting new technologies

Driven, proactive and solutions-focused

What success looks like

Projects delivered on time and on brief

Strong client relationships and repeat business

Clear, consistent communication across clients and internal teams

Improved efficiency and reduced delivery issues over time

A well-supported, high-performing team