Client Services Manager II, Home Health

BAYADA Home Health Care has an immediate opening for a Client Services Manager, II in our Home Health Practice. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager, II could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager, II is a multifaceted position. This role is both strategic and tactical in nature, requiring the ability to lead and influence at a high-level while working hands-on to support local efforts at various Bayada Home Health Care offices. The CSM, II will support the mission and success of BAYADA CSMs in but not limited to: leading field staff in providing excellent customer service and quality home health care with focus on delivery and coordination of client services, growth and development of caseloads, and on-going case management. This position is a professional track position and will offer training and continuing education to support a career in leadership within BAYADA.

• Demonstrate and communicate the core values of BAYADA and The BAYADA Way.

• Develop working knowledge of BAYADA’s mission, services, people, organization, policies and procedures.

• Prioritize and assess the needs of the division with the Directors and Division Directors.

• Responsible for employee development and participate in the development of performance plans with directors.

• Provide education and training as needed for all operational roles.

• Communicate proactively with office staff regarding client and employee issues, operational processes, policy,
and practice wide changes.

• Support fiscal management of caseloads, offices, and division.

• Support the development of recruiting plans and achieve goals across offices and division.

• Support marketing and building relationships with referral sources that align with office plans and goals.

• Support the CSM's of the division as needed to ensure adequate CSM coverage for the division.

Qualifications for a Divisional Client Services Manager:

• Bachelor degree is required

• Prior knowledge of/experience with Medicare and OASIS a plus

• Prior medical office or home care experience preferred

• Prior supervisory experience a plus

• Demonstrated record of successfully taking on increased responsibility (goal achievement)

• Ambition to grow and advance beyond current position

• Strong computer skills required (electronic medical record)

• Excellent communication and interpersonal skills

• Model and provide customer support to clients, employees, offices, and division.

• Support onboarding of new staff and develop existing staff in alignment with role-based capabilities and
success routines.

BAYADA Offers:

• Base Salary: $xx,xxx - $xx,xxx / year depending on qualifications

• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

• To learn more about BAYADA Benefits, click here

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.