Client Services Manager, Home Health Senior Living

Client Services Manager / Care Coordinator Scheduler

BAYADA Home Health Care – Gaithersburg, MD (Home Health / Senior Living Office)

Compensation:Base salary: $50,000–$55,000 annually, plus incentive compensation up to $9,000, paid quarterly

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Gaithersburg, MD Home Health Senior Living Office.

If you are looking for a rewarding career opportunity in a growing industry, this role offers the chance to make a meaningful impact every day. At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. Join a dynamic, mission-driven organization where your skills, initiative, and dedication will directly support high-quality patient care.

Key Responsibilities

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Deliver superior customer service while ensuring the highest quality home care experience

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Manage coordination of client services and resolve emergent scheduling needs

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Maintain and proactively grow a personal Client Services caseload

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Build and sustain strong relationships with clients, referral sources, payors, and community partners

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Collaborate closely with Clinical Managers to support and supervise field staff

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Monitor and manage fiscal performance of your caseload, including key metrics such as admissions, Medicare percentage, and referral outcomes

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Develop strong, communicative relationships across internal teams

Qualifications & Experience

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Associate’s or Bachelor’s degree preferred

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1–3 years of relevant experience required, ideally in healthcare, home care, medical office operations, or customer service management

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Prior experience with Medicare and OASIS strongly preferred

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Previous supervisory or leadership experience a plus

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Demonstrated success in taking on increased responsibility and achieving goals

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Strong organizational, time-management, and problem-solving skills

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Proficiency with electronic medical records and general computer applications

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Excellent communication and interpersonal skills

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Motivation to grow and advance within the organization

Why You’ll Love BAYADA

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Stable, mission-driven organization with the culture of a family-owned business

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Award-winning workplace, recognized by:

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Newsweek’s Best Place to Work (Overall, Diversity, Women, Women & Families)

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Glassdoor Best Places to Work

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Forbes Best Places to Work for Women

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Work-life balance: Monday–Friday, 8:30 AM–5:00 PM

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Weekly pay

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Exceptional culture focused on compassion, reliability, and excellence

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Employee recognition programs, awards trips, and daily appreciation initiatives

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Strong commitment to diversity, equity, inclusion, and belonging, supported by multiple Employee Resource Councils

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Career growth and development opportunities, including continued education, Udemy courses, webinars, and advancement pathways

Benefits

BAYADA offers a comprehensive benefits package including:

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Paid holidays, vacation, and sick time

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Medical, dental, and vision insurance

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Employer-paid life insurance

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401(k) with company match

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Direct deposit

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Employee Assistance Program

Learn more about our benefits here: https://www.bayada.com/benefits

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.