Client Services Manager - EU

POSITION AVAILABLE: Client Services Manager - EU

Position Summary: Work with BARE's Business Development and Operations Teams, as well as incoming clients, to design, implement, and validate surveys for Customer Experience (CX) Research. Ensure clients' needs and expectations are surpassed, and BARE Teams have the proper information to accurately and efficiently gather the required information needed for next-level solutions and service.

Key Responsibilities:

Create draft surveys and questionnaires, provide recommendations to clients on question types, question verbiage, and response scoring.

Communicate with various internal departments (e.g. Business Development, Operations, Data Quality, etc.) on client needs, project pricing, and program design, progress, and changes.

Participate in client communications, including discovery calls, via email, phone, and virtual platforms.

Program survey questionnaires into dedicated CX platforms (e.g. APOLLO, Prism, Presto, Research Metrics, and other operational platforms).

Create and assist in client dashboard setup and customization of visuals.

Participate and initiate with FIN & Sales invoicing set up.

Build project briefing proposals, RFIs and RFPs; participate in client presentations.

Create and maintain industry-specific sample questionnaires.

Create client demo site(s) within various reporting platforms with support from BI.

Facilitate and lead project handover to the Operations Department (KAM and PM).

Define and communicate client needs, goals, methodologies, and research scopes to the team.

Other duties as assigned.

Associated Knowledge/Skills/Abilities Required:

Minimum 2-3 years' experience in high-paced work environment.

Customer Experience Research/ Mystery Shop Industry knowledge and experience.

Sales and/ or Marketing knowledge and experience is a plus.

Bachelor's Degree or related college education preferred; alternatively, work experience equivalent accepted.

Demonstrated proficiency in Microsoft 365 (advanced Excel knowledge preferred).

Experience with form builds and Rulez in APOLLO strongly preferred.

Competency Skills:

Excellent command of written and spoken English.

Knowledge and understanding of BARE's services and offerings.

Knowledge and understanding of various industries and shop types.

Knowledge of customer service principles and best practives.

Knowledge of web-based database system navigation (a prerequisite for learning BARE's proprietary systems).

Demonstrated success in conveying written facts using language and examples the reader will best understand.

Proven ability to pay close attention to detail and ensure accuracy.

History of taking an action-oriented and results-focused approach to responsibilities and objectives.

Ability to anticipate needs and take initiative.

Desired Competencies/ Skills:

Exceptional ability to manage time and priorities effectively according to deadlines; demonstrated success in delivering results under pressure.

Demonstrated success of partnering and communicating effectively with colleagues, partners, customers, and potential clients in all levels of an organization.

Ability to ask for help and clarification when needed; history of accepting and implementing feedback.

Ability to work independently while simultaneously ensuring quality deliverables are met.

History of sound judgement and handling confidential or proprietary information discreetly.

History of problem-solving and finding creative solutions to challenges using available resources.

Ability to maintain motivation during repetitive tasks while providing positive encouragement to colleagues.

Exemplifies BARE's values of diversity, respect, transparency, teamwork, excellence, and integrity.

Reports to: 

CTC offered – Min 5 Lacs – Max 7.5 Lacs. p.a.

Shift timings – 2 pm to 11 pm IST (EU Shift)

If you find the above skill sets matching to your experience, please send your updated CV to [email protected]

Company Profile:

BARE International is a US based, global customer experience consulting firm with 38 years’ experience. The company set the industry standard as the largest independent provider of customer experience research. BARE International has a global coverage with 13 locations around the world. Our vision is to "inspire excellence" by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.

We are seeking talented, educated, resourceful and passionate associates to join our fast-growing team and grow with us. We welcome dedicated, independent thinkers with multilingual capabilities and excellent problem-solving skills.

BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers at North America. Details about the Data handling at BARE can be obtained at BARE’s Privacy Notice at http://sh.baidata.com/PNJobApp. For questions or requests to revoke this consent you can any time contact us on our Data Privacy Webform at http://sh.baidata.com/PWebForm