Client Services Manager

Location: Brooklyn, NY
Schedule: Full-Time
Salary: $75,000 – $100,000 per year

About MedElite

Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, “treat in place” model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.

Job Summary

As the Client Services Manager, you'll serve as the key bridge between new or recently onboarded facilities and our RPM services. You'll foster strong relationships with facility stakeholders while overseeing the implementation of RPM equipment and services. This is a manager-level role responsible for guiding a team of up to 10 medtech professionals, ensuring seamless onboarding, technical support, and customer satisfaction - all while blending in-office oversight with frequent travel to facilities.

Responsibilities

• Build and maintain rapport with facility leadership and staff to establish strong working relationships.

• Act as the primary liaison between external partners and facility teams during the rollout of RPM services.

• Oversee the deployment and technical operations of Remote Patient Monitoring (RPM) systems and medical devices

• Explain and demonstrate our RPM services and machines to facility stakeholders.

• Lead and manage a med tech team (up to 10 direct reports), setting performance expectations and providing coaching and support.

• Provide exceptional customer service - responding to questions, troubleshooting issues, and ensuring a smooth facility experience.

• Balance onsite presence with travel: approximately 50% in-office coordination and 50% onsite at facilities.

• Secure travel reimbursement and ensure accurate reporting of travel activities.

Requirements

• 2–3 years of experience in medical equipment deployment, sales, or technical customer service - especially with devices like EKGs, ultrasound machines, or RPM systems.

• Proven ability to establish trust and collaborate effectively with healthcare facility teams.

• Strong technical acumen to explain and troubleshoot medical equipment and RPM technologies

• Customer-service oriented mindset with polished communication skills.

• Managerial experience, with ability to directly supervise and develop a medtech team.

• Willingness to travel extensively (50% onsite) and manage reimbursement protocols.

• Self-motivated and adaptable—comfortable working across locations and with remote teams.

Benefits

• Health

• Dental

• Vision

• Company-Sponsored Life Insurance

• 401K

• Short and Long-term Disability

• Paid Time Off

• Commuter Benefits

• Travel reimbursement included (for onsite facility visits)

Why Work With Us?

• Make a meaningful impact in the nursing home community

• Work in a collaborative, mission-driven environment

• Enjoy work-life balance

Equal Opportunity Employer

MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Ready to Make a Difference?

Apply today and help us deliver compassionate, personalized care where it matters most.