Client Services Executive/ Account Manager
Confidential
Posted: February 25, 2026
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Quick Summary
As a Client Services Executive/Account Manager in Stockholm, you will be responsible for building trusted relationships, ensuring client satisfaction, and driving growth across assigned accounts. You will be a key member of a dynamic team, working closely with clients to understand their needs and provide innovative solutions. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
Required Skills
Job Description
XOALA is a Leading Neobank/EMI committed in streamlining global finances, though empowering businesses with innovative, secure, and efficient financial services. The Company offers an all-in-one platform that allows you to handle international transactions, manage accounts in multiple currencies, and process payments securely— no matter where in the world you do business!
As a Client Services Executive/ Account Manager, you will join a dynamic and client-focused team responsible for building trusted relationships, ensuring client satisfaction and driving growth across assigned accounts. This role requires a proactive and customer-centric professional who can balance relationship management with commercial goals in a fast-paced, evolving FinTech environment.
JOB DESCRIPTION:
Act as the primary point of contact for clients, providing exceptional service and addressing our client’s needs.
Build and maintain strong, long-term relationships with clients, ranging from individual traders to institutional partners.
Support clients with onboarding, account setup, and trading platform usage, ensuring a seamless experience.
Provide expert guidance on Xoala’s services, including account management, onboarding process, product offering, and compliance processes.
Monitor client accounts to identify potential service issues and proactively address them.
Gather client feedback to identify opportunities for service enhancement, platform improvements, and new product offerings.
Collaborate closely with internal teams, including compliance, sales, and trading desk, to ensure a seamless client experience.
Stay updated on financial markets, trading strategies, and regulatory developments to provide informed advice and updates to clients.
Identify opportunities to upsell or cross-sell brokerage products and services, such as managed accounts, educational tools, or premium trading platforms.
Resolve client inquiries and complaints efficiently, escalating complex issues to senior management as needed.
PERSON SPECIFICATION:
Proven experience as an Onboarding/KYC/Back Office Specialist within the EMI/ FinTech/ Forex industry.
Strong understanding of financial products, payment systems, and client servicing models.
Experience in client acquisition, payment systems, and a strong technical understanding of the payments industry.
Excellent communication, negotiation, and interpersonal skills with the ability to build rapport across diverse client groups.
Fluency in English (written and verbal) is required; additional languages are a plus.
Proficient in CRM systems and account management tools.
Ability to multitask, manage a variety of client issues, follow up proactively, and escalate when needed.
Target-driven with strong problem-solving abilities.
Highly organized, proactive, and adaptable to a fast-paced environment.
WHAT WE OFFER?
🚀Competitive Remuneration Package including discretionary annual performance-based bonuses
🚀Pension Plan
🚀Work-Life Balance, in the form of flexible working hours and a hybrid working model
🚀Healthcare allowance
🚀Birthday leave
🚀Dynamic career growth in a dynamic, innovative and fast-growing Global company
🚀..and many more coming along the way!
ARE YOU INTERESTED IN JOINING US?
We are very excited to meet you and discuss how you can contribute to the success of the Company!
We commit to handle all your information with strict confidentiality.