Client Services Coordinator

WHAT IS ON OFFER

Alfred H Knight is looking for a Client Services Coordinator to join our team based in Johor, Malaysia. You will be responsible for providing excellent customer service to our clients, verbally and electronically. Within the operations team, you will handle all client inquiries and communicate with clients in a professional, accurate, and efficient manner. You must have excellent time management skills, administration experience, and client relationship-building capability to be successful.  The ability to identify and solve problems is vital, as well as being able to work independently and prioritise tasks.

Key responsibilities include:

Provide accurate and timely job updates in order to achieve client service expectations  

Effectively manage your own workload in order to maintain client service expectations 

Use Dashboard to manage workload, maintain transparency in order to ensure accuracy and timely delivery of data and achievement of KPI’s 

Produce and, or, communicate accurate and timely final reports to external clients as per KPI’s 

Produce and, or communicate accurate and timely invoices to external clients as per KPI’s

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals and solid fuels industries.

We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential 

Good Client liaison skills, presenting a professional image and able to develop sound Client relationships.

Good interpersonal skills with the ability to communicate (verbally/written) and liaise professionally at all levels within and outside of the Company.

Team player with dignity and due respect for colleagues.

A good understanding of quality of service and appreciation of factors involved in delivering a quality service.

Excellent organisation with good attention to detail and accuracy.

A proactive approach working from own initiative.

IT Literate: Competent with Microsoft Office packages and confident in preparing management information and reports.

Administration experience is advantageous.

Ability to work under pressure and work to tight deadlines.

Required Qualifications

GCSE grade A-C or equivalent in English Language, Maths, and Science.

Required Languages

Business level proficiency in English and Bahasa

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.