Client Services Associate, Debt Capital Markets

Client Services Associate, Debt Capital Markets

Location: Jacksonville

Salary: Competitive

Work Type: Hybrid Working

The role of Client Services Associate, Debt Capital Markets

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.

GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.

The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $700 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Jacksonville, Rome and Milan.

As a Client Services Associate – Debt Capital Markets (DCM), you will play a pivotal role in supporting and servicing our growing U.S. bond agency business. Sitting within the DCM Client Services team, you will manage the day-to-day operational servicing of bond transactions, acting as the primary operational contact for issuers, investors, clearing systems, and internal stakeholders.

You’ll oversee a portfolio of DCM transactions, ensuring all events are processed accurately, on time, and in full compliance with transaction documentation, internal controls, and market requirements (including DTC/FAST where applicable). This is an excellent opportunity for a detail-oriented professional to thrive in a fast-paced, deadline-driven environment.

Roles and Responsibilities

Transaction & Lifecycle Management

Manage and process all operational aspects of Debt Capital Markets transactions, including:

Interest and principal payments (P&I)

Redemptions, maturities, and corporate actions

PIK interest processing and non-pro-rata events

DWAC approvals and transfers

Review transaction documentation to ensure accurate setup and ongoing servicing.

Input and maintain transaction data in GLAS systems (e.g., Transtar, Solvas, DTC interfaces).

Notices, Payments & Reconciliations

Generate, review, and distribute notices to issuers, investors, and clearing systems within defined deadlines.

Manage cash flows related to bond payments, including coordination with custodians and clearing systems.

Perform reconciliations of cash, positions, and payments; investigate and resolve breaks promptly.

Client & Stakeholder Interaction

Act as a day-to-day operational contact for issuers, investors, and counterparties on assigned transactions.

Respond to client and internal inquiries in a timely and professional manner.

Coordinate with internal teams (CSSG, BCT, Tax, Technology) to ensure accurate and complete processing

Controls, Risk & Compliance

Adhere to internal control frameworks, including maker/checker requirements and documented procedures.

Escalate issues, risks, or exceptions promptly to the Team Lead or Manager.

Perform due diligence with respect to fraud prevention, AML, sanctions, and reputational risk.

Support audit confirmations and regulatory requests related to DCM transactions.

Process & Team Contribution

Contribute to process improvements, automation initiatives, and system enhancements within DCM Client Services.

Support onboarding of new transactions, issuers, and products as GLAS expands its DCM offering.

Maintain accurate records and documentation in line with GLAS policies and procedures.

 Key skills and experience required are:

Required:

Experience working in financial services operations, preferably within bond agency, debt capital markets, or securities operations.

Proven ability to manage multiple deadlines with a high degree of accuracy and attention to detail.

Strong written and verbal communication skills.

Ability to interpret legal and transaction documentation.

Comfortable working in a controlled environment with defined procedures and escalation protocols.

Preferred:

Prior experience with DTC/FAST, DWAC processing, or bond corporate actions.

Experience using agency systems such as Transtar, Solvas, or similar platforms.

Familiarity with cash and position reconciliations.

Degree in Finance, Business, Economics, or a related field.

Personal Attributes

Highly detail-oriented and well organized.

Proactive, accountable, and comfortable taking ownership of assigned transactions.

Able to adapt to changing priorities in a growing and evolving business.

Professional demeanor with the ability to represent GLAS to clients and market participants.

About GLAS

It’s our people who make GLAS successful and we strive to recruit and retain the best people and operate in an environment underpinned by inclusivity, diversity, and opportunity. We recognise that a more inclusive workplace allows ideas and a variety of points of view to trigger discussions or deliver innovative results. 

Besides, we want people at GLAS to be successful - we are committed in your career development. We truly believe in and live by our values of stepping in, stepping up and standing out.

In addition to our commitment to a diverse workforce we are also happy to talk about flexible working to support