Client Services Associate

Our client is a language services firm servicing the due diligence industry. Founded in 2014, the types of clients they serve include expert networks, investment firms, consulting firms, and market research firms. The client is a remote-first company with staff located across multiple countries. Each individual is functionally aligned to one of three time zones (APAC, EMEA, Americas).

The client strives to promote internally whenever possible, making this a limited opportunity to join a company that values ambitious and efficient professionals eager to grow their careers.

You will act as a project manager for the interpretation team. Your official title is Associate on the Client Service team. The full career track associated with this role can be seen on the client’s careers page.

You’ll play a key role in ensuring clients’ interpretation and market research needs are met with precision and efficiency. Your responsibilities will focus on three core areas: project management, client communication, and ad-hoc recruitment of specialized language professionals.

As you master these functions, opportunities may arise for managing more complex projects, assuming enhanced client-facing roles, and collaborating with Client Service Managers on strategic planning, furthering your growth within the Client Service team.

Note: This role manages interpretation projects and does not require performing interpretation yourself.

Requirements:
You will manage multiple projects per day. Your responsibilities will include:

Scoping

• Communicate with clients via email, phone, or messaging platforms to understand their needs
• Work with colleagues to ensure client expectations for quality, speed, and cost are met
• Identify team members to assist based on relevant time zones or regions

Matchmaking

• Identify the best linguist in the community for the client’s objective
• Present the linguist’s experience in a relevant way for the project
• Recruit new linguists if an ideal match does not exist
• Constantly evaluate project profitability and client satisfaction

Executing

• Align expectations between client(s) and linguist(s)
• Chaperone calls if needed to ensure projects start smoothly
• Follow up with clients after projects to confirm satisfaction

Benefits:
Working Hours & Location

• Fully remote (work from home)
• Work APAC, AMER, or EMEA business hours; preferably aligned with your local region (e.g., LatAm applicants work AMER hours)
• Weekend and overnight shifts available with commensurate compensation

Compensation & Benefits

• Salary commensurate with experience
• Paid time off
• Health insurance
• Annual allowance for professional development