Client Service Representative - A Budget Tree Service – Winter Springs, FL

This role is located in Orlando, FL at A Budget Tree Service

Company Overview:

Why Work for A Budget Tree Service? Since 1982, A Budget Tree Service, Inc. has been committed to keeping Central Florida beautiful by providing industry-leading tree solutions. Our mission is to deliver exceptional service while preserving the health and integrity of our clients' trees. This mission is made possible through the dedication and expertise of our team, including tree specialists, equipment operators, and skilled crew leaders.

Position Summary:

A Budget Tree Service is seeking a friendly, organized, and motivated Client Service Representative to join our team in Winter Springs, FL. This full-time, in-person role serves as the first point of contact for our clients and plays a vital role in supporting daily office operations, customer communication, permitting, and community engagement. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced, team environment.

Key Responsibilities:

Client Communication & Service

Communicate with customers professionally via phone, email, and in person

Serve as the first point of contact and set the tone for a positive customer experience

Actively listen to customer inquiries, requests, and concerns to determine appropriate next steps

Portray a positive and professional company image in all verbal and written communications

Remain knowledgeable about company services and refer technical questions as needed

Administrative & Office Support

Create job tickets and log customer requests accurately

Book and confirm appointments with customers

Follow up with sales staff regarding customer calls and service requests

Apply for, submit, and track municipal permits

Handle 811 calls

Maintain accurate records, filing, and company-required documentation

Assist colleagues with general administrative duties as needed

Community & Team Support

Prepare for and occasionally participate in community and company events, including some weekend events

Collaborate with team members to ensure seamless service delivery

Perform other duties as assigned

Minimum Qualifications

High School Diploma or GED required

1–3 years of related customer service experience

Proficiency in Microsoft Office, email, and internet-based systems

Excellent verbal and written communication skills

Strong customer relationship and interpersonal skills

Positive, enthusiastic, and professional attitude

Ability to multitask and anticipate work needs with minimal direction

Strong organizational skills

Ability to work effectively in a team environment

Job Details

Job Type: Full-time

Schedule: Monday to Friday

8-hour day shift

Overtime as needed

Work Location: In person

Commute Requirement: Winter Springs, FL 32708 (Required)

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Health savings account (HSA)

Life insurance

Paid time off

To learn more about us, visit: www.abudgettreeservice.com