Client Service Manager - Ellsworth, IA

Confidential

Ellsworth, Iowa permanent

Posted: January 30, 2026

Required Skills

Job Description

Farmers all around the world need tools to help provide the very best care to their land and animals. From seed to cheese, we help support those farmers through our herd and feed management solutions, milk recording and analysis, agricultural testing, consulting and more.

For the past 60 years we’ve woken up each day to support those that never stop feeding the world – and we have no plans to quit. We set the standard for farm management solutions and fix our eyes on raising the bar to meet the next generation of expectations.

SUMMARY STATEMENT

AgSource is seeking a proactive and detail-oriented Client Service Manager to join our team. In this role, you will lead client-service and data-entry operations to ensure accurate, timely, and high-quality service delivery. You’ll provide leadership to office staff, support financial processes, and help drive a positive experience for our clients every day.

KEY RESPONSIBILITES

Client Services & Data Entry

Oversee daily client service

Assist with lab reception duties

Respond to client questions and troubleshoot issues

Set up new accounts and maintain client databases in CRM, LIMS, and financial software

Monitor sample throughout and report accuracy

Report to regulating agencies in an accurate and timely manner

Route Coordination

Communicate route information to clients

Coordinate pickup schedules with Route Drivers

Team Leadership

Supervise Data Entry Clerks, Customer Support Associates, Client Service Representatives, Team Leads, and Route Drivers

Conduct annual performance reviews and support HR-related matters

Provide training, mentoring, and development of opportunities

Implement procedures to maintain accuracy and efficiency

Support testing and implementation of LIMS updates

Financial Support

Monitor account aging and follow up with past-due clients

Communicate payment status with management and finance

Assist with billing and other financial reporting activities

What We’re Looking For

High school diploma or GED preferred

Strong organizational, multitasking, and time-management skills

Excellent verbal, written, and customer service skills

Detail-oriented and able to work quickly and accurately

Strong computer skills and familiarity with databases

Ability to lift up to 50 lbs

Ability to work overtime as needed

Proven leadership skills

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