Client Service Manager

Bergen Logistics is a logistics service provider focused on fashion and lifestyle brands. Originally based in the United States, our European division has been continuously growing for the past 5 years. As we are expanding our customer base in the region, we are also looking to grow our team in the Netherlands.

The Client Service department is the link between the warehouse and our customers (B2B). Bergen Logistics is an international organization where people of different nationalities work, making English the working language. In this position, you will be part of the Client Service Team, which currently consists of 5 people in the Netherlands, and report to the Sales & Account Manager. Your main work location will be at our new facility in Amsterdam.

Duties and Responsibilities

• You maintain contact with customers and contribute to a good customer relationship

• You receive customers and/or customs control staff on location

• You act as a link between the customer and the Warehouse and, where necessary, look for the right information

• You have regular conversations with customers to discuss the logistics processes

• You take care of administrative tasks

• You take on ad hoc tasks

• You identify and offer solutions to bottlenecks

• You offer support in the field of import and export to and from the Netherlands. For this purpose, you handle various customs documents, such as:

• Import declaration
• Export declaration
• Transit (T1/T2)
• Classification of goods

• In addition, you provide related Origin Documentation, including:

• Certificate of Origin
• EUR.1
• A.TR
• ATA-Carnet

• Note: you will not have to create those documents yourself, but rather gather them from our clients to provide them to our various partners (e.g. customs).

Requirements:
• You have at least MBO level, obtained through education and/or work experience in an equivalent position
• You have demonstrable experience with customs matters, customs clearance, and the preparation of various export documents
• You are fluent in spoken and written English.
• Preferably, you have experience within logistics and especially fashion (this is an advantage)
• Preferably, you have an affinity with warehouse processes
• You are enthusiastic, proactive, and decisive
• You are social and communicative
• You are flexible and able to function well both independently and in a team
• You oversee the big picture and are not easily knocked out
• Last but not least..., you bring joy, positivity and humor with you!

Benefits:
• An excellent salary based on education and experience
• A pleasant working atmosphere
• A lot of vacation days
• International work environment

Bergen Logistics has earned a reputation as a top 3PL (third-party logistics) provider for fashion and lifestyle products due to several factors:

• Specialization in fashion: We have a deep understanding of the fashion and lifestyle industries and have tailored our services to meet the unique needs of these brands.
• Scalability and flexibility: we have the capability to scale our operations up or down quickly to accommodate fluctuations in demand.
• Technology-driven solutions: We have invested in technology that allows for real-time tracking of inventory and orders, as well as providing data and analytics to help clients make informed decisions about their supply chain.
• Strategic locations: We have strategically located facilities to provide easy access to major ports and transportation hubs, reducing transit times and costs.
• Customer service: We place a strong emphasis on providing excellent customer service and building long-term partnerships with our clients.

Good to know: Bergen Logistics BV asks all employees for a Certificate of Good Conduct (VOG)