Client Service Coordinator

QIMA

Hangzhou, Zhejiang, China permanent

Posted: March 20, 2026

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Quick Summary

We are looking for a Client Service Coordinator to join our team in Hangzhou, Zhejiang, China. The ideal candidate will be responsible for providing excellent customer service and ensuring timely delivery of client orders.

Required Skills

Communication Customer Service Problem Solving POS Systems English Proficiency

Job Description

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we service the consumer products, food, and life sciences industries, and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values, which client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

The Client Service Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Client Service Supervisor.

Key Responsibilities include:

• Communicates efficiently with clients: providing quotations, processing orders, and responding to messages.
• Handles some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice
• Helps our clients to use our online platform, and encourage them to try out its many useful functions 

In order to succeed in this role, you have:

• A university degree graduate of Business or any related course
• Some work experience in a similar position (at least 1 year)
• Open to fresh graduates who are highly trainable
• Good command of English

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