Client Service Associate (CSA) - Planning & Scheduling - Full-time

Requisition Details:
Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Client Services
Work Schedule: Days, Evenings, Weekends
Number of Hours Bi-Weekly: 75
Union/Bargaining Unit: NSGEU
On-Call: No
Existing Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this position
Looking for a career in health care that provides you with an opportunity to make a difference in your community?
If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!
About us:
VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives. Working at VON is more than just a job, it is a career that impacts how Canadians live.
Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.
What you’ll do:
Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
Support clients, nurses, and home support workers to ensure delivery of quality care
Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties
Other duties/tasks as assigned by manager
What we offer you:
Competitive salaries and vacation time
Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
Defined Benefit Pension Plan with company contribution for eligible employees
Comprehensive orientation program
Opportunities for skill development, eLearning, and career advancement
Experience with new health care technology such as CellTrak and Procura
Be part of a health care team that provides support to people in your community and frontline workers
What you need:
University/College education preferred, High School Diploma required
Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
Proficiency with MS Office programs, Outlook, faxing software, and database management
Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
Experience in a health care environment is an asset
Previous customer service experience in a contact center environment is considered an asset
Experience in a unionized environment is considered an asset
A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
The use of Personal Protective Equipment (PPE) may be required
Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.
Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.
Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler