Client Relationship Manager

About Us

Lumina Agency Inc is a forward-thinking communications and branding firm dedicated to elevating the presence and voice of organizations across diverse industries. We blend strategic insight with creative precision to craft messaging that inspires, informs, and connects. Our team values innovation, clarity, and professionalism—delivering impactful communication solutions that drive meaningful results.

Job Description

We are seeking a driven and polished Client Relationship Manager to join our team in Miami, FL. In this role, you will serve as a trusted partner to clients, ensuring their needs are met, expectations exceeded, and long-term relationships strengthened. You will play a key role in representing our agency with professionalism while supporting day-to-day client communication, coordination, and satisfaction initiatives.

Responsibilities

• Maintain strong, ongoing relationships with clients to ensure a positive and engaging experience.

• Act as the main point of contact for client inquiries, service updates, and project coordination.

• Monitor client satisfaction and identify opportunities for improvement or additional support.

• Prepare and deliver clear reports, updates, and documentation for internal and external stakeholders.

• Collaborate with internal teams to ensure smooth execution of client needs and service delivery.

• Assist in onboarding new clients and guiding them through initial processes and expectations.

• Support the development of strategies to enhance client retention and overall engagement.

Qualifications

• Strong communication and interpersonal skills with a client-focused mindset.

• Ability to manage multiple priorities with professionalism and attention to detail.

• Problem-solving attitude with the ability to think proactively and offer solutions.

• Organizational skills and the ability to maintain accurate records and correspondence.

• Confidence in collaborating with cross-functional teams to support client objectives.

Benefits

• Competitive salary range of $56,000 – $60,000 annually.

• Professional growth and advancement opportunities within the company.

• Skill development through ongoing training and internal support.

• Dynamic and supportive work environment.

• Comprehensive benefits package.