Client Relationship Manager

Client Relationship Manager – National Clients

First Intuition Limited  

Job summary

A core client service proposition is critical to the future positioning of FI programmes. FI programmes need to live by the values of relevance, service, value and purpose (RSVP). The client relationship team demonstrate this in their behaviours, processes, knowledge, passion, empathy, and hard work.

FI’s position in the business education market is where “The experience matters…” and this is equally important for employers as it is students. Currently FI has an excellent and growing reputation within the corporate and professional firms market, and this needs to grow to embrace new apprenticeship programmes and new clients.

The role of the National Client Relationship Manager has a primary focus of building and maintaining relationships with employers and retain existing clients. Developing and managing wider, sector relevant relationships and projects with this aim in mind is a critical component of this role.

Working closely with Regional FI teams, Client Support, Admissions, Apprenticeships and Programme Delivery teams, the National Client Relationship Manager is responsible for the provision of a high-quality client service and programmes for their clients. This role reports into the Head of Programmes National Clients and supports the overall commercial performance of the business. 

Duties and responsibilities to include: 

Managing on-boarding of students for National clients.

Programme and pathway planning for National clients

Responsibility for excellent service to employers across FI regionally.

Contributing to ongoing programme and service proposition development through sharing sector specific feedback and insight.

Supporting business development activities in line with the strategic direction of growth.

Management of contractual arrangements and programme onboarding for each client through to delivery.

May lead to managing National Client support co-ordinators in the future.

Supporting additional work as required by management from time to time.

Qualifications and skills:

Essential:

Experience of delivering high quality client service and account management.

Experience of the delivery of professional or higher education.

Desirable:

Experience of apprenticeship standards and programmes.

Experience of the accountancy and finance sector.

Experience of contract management and tendering.

Benefits

30 days annual leave (based on fulltime hours) PLUS bank holidays

3 FI Days per year

Flexible-working positive employer with a range of family-friendly policies

Employee Assistance Programme: 24-hour confidential access to counselling and support services

Competitive Pension

Private Medical Insurance

Training and development opportunities

Long term career prospects in a growing company

Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.   

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.