Client Relationship Management (German)

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Responsibilities: :
• Build and nurture strong relationships with both prospective and existing clients.
• Plan, organize, and conduct regular client meetings to understand their needs, provide updates, and address any concerns.
• Ensure client satisfaction and retention by maintaining professional and supportive relationships.
• Act in the best interest of clients by promptly addressing inquiries and consistently delivering top-tier service.
• Promote positive client experiences to encourage favorable reviews and feedback.
• Stay updated on the latest developments, products, and marketing promotions, and communicate this information effectively to clients.
• Develop and implement strategies to re-engage inactive clients.
• Collaborate effectively with other departments to ensure seamless operations and client satisfaction.
• Adherence to the company’s legal guidelines and compliance policies.

Requirements::
• Proficiency in German, with excellent oral and written communication skills in English.
• Experience in handling clients within the financial services industry.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple tasks efficiently and prioritize effectively.
• A client-centered mindset with a dedication to providing outstanding service.
• High level of reliability and integrity.
• Excellent communication and interpersonal skills.
• Proactive, dynamic, and goal-oriented approach to work.
• Holding a CySEC Basic certification is considered an advantage.

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.