Client Relationship Director

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

We’re looking for a dynamic and commercially minded leader to take ownership of key client relationships and play a central role in driving the growth of our Private Wealth offering in Jersey. In this senior position, you’ll act as a trusted partner to clients, provide strategic oversight to high‑performing teams, and help shape the continued success of our business. If you thrive on building strong relationships, delivering exceptional service, and contributing to the evolution of a growing organisation, we’d love to hear from you.

What You'll Do - 

• Drive client relationship excellence and growth by acting as the key contact for major clients, leading strategic meetings, ensuring high‑quality deliverables, and identifying opportunities to deepen and expand service offerings.
• Lead commercial performance through achieving revenue, upsell and retention targets, reviewing fee arrangements, improving profitability across the portfolio, and implementing effective new‑business development plans.
• Provide strong leadership and team development, acting as a role model, building capability, ensuring succession planning, motivating staff, and fostering a culture of shared knowledge, collaboration, and operational excellence.
• Embed robust risk management and compliance, ensuring adherence to laws, regulations, policies and control frameworks, promoting a proactive compliance culture, and escalating risks appropriately.
• Support jurisdictional and group strategy by collaborating across teams and global functions, contributing to business development initiatives, improving client service delivery, and representing the business with stakeholders, intermediaries and regulatory bodies.

What We Offer - 

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: our employees are entitled to 25 days paid leave plus all UK public holidays
• Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

• Strong knowledge and extensive experience in offshore financial services, including products, regulatory environments, risk mitigation and corporate governance, with an awareness of cross‑jurisdictional cultural differences.
• Professional qualifications and commitment to development, including membership of a relevant financial institute and evidence of ongoing CPD.
• Proven leadership ability with effective influencing skills, strong team‑building capability, and experience recruiting and developing high‑calibre talent.
• Excellent communication and interpersonal skills, including clear written and verbal communication, strong listening skills and the ability to make sound, decisive judgments.
• Demonstrated commitment to exceptional client service, collaboration, and working closely with regulators to maintain high standards of compliance and delivery.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.