Client relationship and partnership Manager

Position Purpose:

We are seeking a dynamic and results-driven Client Relationship & Partnership Manager with a proven track record in acquiring and managing VVIP clientele and corporate partners in the luxury segment. The ideal candidate will be responsible for developing high-impact engagement strategies, strengthening loyalty with existing high-net-worth clients (HNWIs), and identifying new partnership opportunities that enhance the prestige and growth of our luxury brands.

The ideal candidate is entrepreneurial & independent, possesses strong interpersonal skills with connections of HNWIs. The role reports to the General Manager.

Principal Accountabilities/ Scope:

1. Client Acquisition & Retention:

• Proactively identify, approach, and convert new VVIP clients and corporate accounts.

• Cultivate long-term relationships with top-tier clients, ensuring exceptional experiences that reflect brand prestige.

• Drive clienteling initiatives and elevate the customer journey across all touchpoints.

2. Partnership Development:

• Build and manage strategic partnerships with luxury-related businesses (e.g., supercar, private clubs, fine dining, art, and hospitality sectors).

• Identify and execute exclusive co-branding opportunities, private events, and collaborations that attract high-value clients.

3. Client Insights & Personalization:

• Utilize CRM data and client insights to craft personalized experiences, gifting programs, and concierge-level service.

• Develop loyalty-building strategies and high-touch service models for key clients.

4. Event Strategy:

• Lead the planning and execution of bespoke events, private previews, and brand experiences targeting HNWIs and corporate partners.

• Ensure all events reflect the image and positioning of the luxury brand and achieve ROI.

5. Collaboration & Reporting:

• Work cross-functionally with brand, retail, and marketing teams to align on client initiatives and performance KPIs.

• Report on client acquisition performance, ROI of partnerships, and client satisfaction metrics.

Requirements:
• Qualifications

• Proven experience (5–8+ years) in client relationship management within the luxury retail or high-end services industry (e.g., fashion, beauty, jewelry, hospitality, automotive).

• Demonstrated success in acquiring and managing VVIP or UHNW clients, with a strong personal network in luxury and corporate circles.

• Previous exposure to luxury retail clienteling, CRM strategies, and VIP events is essential.

• Strong interpersonal, negotiation, and communication skills; fluent in English (additional languages a plus).

• Sophisticated, client-centric mindset with an ability to navigate luxury environments with poise and discretion.

• Ability to work independently and collaboratively in a fast-paced, high-performance culture.

• Excellent presentation, proposal writing, and relationship-building skills.

• Strong understanding of luxury market dynamics, client behaviors, and competitive landscape.

2. Education:

• A Degree holder in Business Management, Public Relation or client management or relevant specialisation.

Key Success Factors:

• Existing relationships with private banks, elite clubs, or high-end lifestyle services is a strong advantage.

• Background in luxury beauty, fashion, jewelry, or hospitality sectors is highly preferred.

• Excellent communication and presentation skills.

• Proven track sales record in a target driven environment.

• Strong people management experience with the ability to motivate, inspire, coach and develop people.

• Meticulous with a strong analytical mind.

• Creatively driven to think out of the box.

• Strong ability to multi-task; strong project management skills with good time management ability.

• Have a keen interest, a good eye and passion for beauty and luxury.

Benefits:
AL , PH , Provident Fund, Group Insurance ,and Dental claims