Client Relations Specialist - iWorQ

iWorQ system in Logan, Utah is  looking for a Client Relations Specialist to join our team. This role is essential to customer satisfaction and retention. You’ll support government clients by answering questions, configuring software, hosting virtual trainings, and resolving issues. If you enjoy helping people, learning new software, and building strong client relationships, we’d love to hear from you.

iWorQ is a fast-growing Software as a Service (SaaS) company that supports municipal government agencies across the U.S. With more than 2,000 customers and a best-in-class Net Promoter Score (NPS) of 82+, we are known for our dedication to customer success and long-term relationships.

Responsibilities:

Provide technical support for iWorQ’s government software via phone and email

Answer client questions and make account updates as needed

Host virtual trainings for new and existing customers

Track, troubleshoot, and follow up on customer issues and bugs

Import and assist with customer data requests

Complete client follow-up and move-out calls/emails

Interact with clients through inbound and outbound calls

Collaborate with internal teams and complete additional tasks as assigned

Performance Expectations:

This position is evaluated regularly based on company needs. Current expectations include:

Complete 20 Quarterly Follow-Up (QFU) calls per week

Send 2 client referrals per week to the Client Sales team

Lead 2 virtual client trainings per week

Complete all assigned client move-out calls/emails weekly

Respond promptly and professionally to all client follow-ups

Continue learning iWorQ applications and supporting team goals

Qualifications:

Bachelor’s degree in Communications, Business, or a related field (preferred)

Previous phone-based or virtual customer service experience

Excellent verbal and written communication skills

Strong time management and organizational skills

Comfortable learning and working with new software

Proficiency in Microsoft Office

Schedule:

Monday-Friday | 8AM-5PM

On-site

Why Work at iWorQ?

Stable, full-time schedule with no nights or weekends

In-office collaboration in Logan, Utah

Supportive team environment

Opportunity to build meaningful relationships with customers

Work with the best customers in local government

Benefits:

Insurance Benefits: Health | Dental | Vision

Life and Accidental Insurance 

Paid maternity and paternity leave after 12 months

Paid Time Off

Paid Holidays

Roth IRA contribution matching program

Compensation

Annual salary of $45,000 

Learn more about iWorQ at iworq.com

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.