Client Relations Specialist

About Us:

HDR Remodeling is an award-winning Design-Build firm celebrating 37 years of satisfied residential clients in the East Bay Area. 

We specialize in whole-house renovations, kitchen and bath remodeling, and garage and basement conversions. Our start-to-finish process — from design concept to permit-ready plans to production — will guide you along the way to make sure your project is completed on time and on budget and take the uncertainty and stress out of remodeling your home.

Our philosophy — and passion — is to help our clients make their remodeling dreams come true.

About the Role:

Are you a people-person with a passion for marketing? Do you thrive in a fast-paced environment where no two days are the same? HDR Remodeling is looking for a Marketing Assistant & Client Relations Specialist to be the welcoming face of our company while also supporting our marketing efforts. This is a unique opportunity to blend administrative and creative marketing responsibilities in a high-end residential remodeling firm. 

As the first point of contact for our clients, you will bring a warm, professional, and charismatic presence to the front desk. You’ll handle key administrative responsibilities while also assisting with marketing initiatives that enhance our brand, generate leads, and engage with our audience. 

This is a full-time position working at our Emeryville office (onsite role). 

Responsibilities include but not limited to:

Client Relations & Administrative Duties:

Manage the intake process for potiential clients, including answering, directing, and screening calls, responding to online inquiries, assessing and qualifying leads, and tracking them in the CRM system. 

Greet clients and visitors with a welcoming, professional demeanor.

Maintain office organization, including ordering and managing office and kitchen supplies.

Respond to inquiries from managers, coworkers, and clients in a timely and professional manner.

Ensure the front desk and common areas are presentable and welcoming.

Uphold confidentiality when handling sensitive client and company information.

Adhere to company policies and procedures.

Marketing Duties:

Support the execution of marketing campaigns and strategies to increase brand visibliilty and generate leads

Serve as a brand ambassador by ensuring all communications align with our company’s image and values.

Support social media, website, and PR content creation and editing. 

Review and edit blog posts, website content, and PR materials.

Help design marketing materials, such as billboards, email campaigns, and welcome letters for new clients. 

Who You Are:

A charismatic and engaging communicator —clients and coworkers find you approachable and easy to talk to!

Highly organized with strong attention to detail and the ability to manage multiple tasks efficiently.

A creative thinker with a knack for problem-solving and out-of-the-box ideas.

Experienced in mid-level marketing with comfort handling administrative and front desk duties.

Proficient in social media, content creation, and basic design tools.

A team player who thrives in a collaborative environment.

Professional, discreet, and able to handle sensitive information appropriately.

Qualifications:

Bachelor’s degree in marketing, communications, business, or a related field (or equivalent experience).

5+ years of experience in marketing, client relations, or administrative support.

Proficiency in Microsoft Office Suite (Word, Excel) and Adobe Creative Suite (InDesign, Illustrator).

Strong writing, editing, proofreading, and document production skills.

Excellent organizational skills with an eye for design and branding.

Ability to manage multiple projects, meet tight deadlines, and work effectively under pressure.

Familiarity with marketing, business development, or sales strategies is a plus.

If you’re looking for a role where you can shine in both client relations and marketing, we’d love to hear from you!

Apply today and bring your enthusiasm, creativity, and professionalism to our team.

Job Type: Full-time

Schedule: Monday to Friday

Work Location: Emeryville, CA (in office)

Reliably commute or planning to relocate before starting work (REQUIRED)

Compensation and Benefits:

$35 - 40/hr DOE

Retirement plan 401(k) + matching

Health, dental, and vision insurance

Flexible schedule

Paid time off

Professional development assistance

Bonus opportunities