Client Relations Representative I

Client Relations Representative – Level I

Company: Cutter LLC
Location: Hybrid Remote (Wyomissing, PA)
Schedule: Monday – Friday, 8:45 AM – 5:15 PM
Job Type: Full-time
Pay: Starting at $18.00/hour with performance-based increases at 90 days and 6 months

About Cutter LLC

Cutter LLC is redefining how businesses manage credit card processing. With over 20 years of success across the U.S., Canada, and Europe, we specialize in residual revenue acquisition, merchant support, and streamlined payment operations. Our team thrives in a fast‑paced, collaborative environment where innovation, growth, and client success come first.

Join a company with proven stability, career advancement opportunities, and a supportive culture that invests in your development.

Why You’ll Love Working Here

Clear career growth paths

Collaborative, inclusive team culture

Consistent company growth and stability

Hybrid work flexibility

Benefits Include:

100% employer‑paid health insurance

401(k) with company match

Paid time off & parental leave

Training and advancement opportunities

About the Role

As a Client Relations Representative, you will be the primary point of contact for our merchant clients—providing customer support, resolving technical and account issues, and coordinating across internal teams to ensure timely case resolution. This position blends customer service, technical troubleshooting, and light project management.

What You’ll Do

Client Support & Case Management

Serve as the main point of contact for merchant inquiries via phone, email, and ticketing systems.

Track, manage, and follow up on open merchant cases to ensure timely resolution.

Maintain accurate case notes, timelines, and documentation in the CRM.

Proactively update merchants on progress and next steps.

Technical & Payment Support

Troubleshoot payment processing issues including transaction failures, gateway connectivity problems, settlement discrepancies, and integration challenges.

Assist with terminal updates, reporting access, and support minor technical issues

Account, Billing & Compliance Assistance

Investigate billing inquiries, chargebacks, and account discrepancies, collaborating with internal teams as needed.

Provide best‑practice guidance on payment processing, PCI compliance, and fraud prevention

Operational & Cross‑Team Collaboration

Coordinate with internal/external teams (Tech Support, Billing, Risk, etc.) to move issues forward

Stay current on product updates, processor requirements, and industry trends.

What We’re Looking For

Skills & Abilities

Excellent written and verbal communication

Strong organization and time‑management abilities

Ability to manage multiple tasks and deadlines

Detail‑oriented with strong documentation habits

Problem‑solving and critical‑thinking skills

Comfortable using Microsoft Excel (basic formulas & navigation)

Experience

Customer service or support experience preferred

Experience with merchant processing or payment support is a plus

Familiarity with CRM or ticketing systems is helpful

Ability to explain technical concepts to non‑technical users

Proficiency with Microsoft Office Suite

Other Requirements

College degree preferred (not required)

Must be able to relocate to Wyomissing, PA prior to start date

What You’ll Gain

Competitive pay with scheduled evaluations

Growth opportunities in a dynamic, rapidly expanding industry

Hands‑on experience blending customer relations, technical troubleshooting, and project coordination

The opportunity to make an impact on businesses across the globe

Ready to Apply?

If you're passionate about helping clients, enjoy solving problems, and want to grow your career with a company that truly invests in its people, we’d love to meet you.

Apply today and start your journey with Cutter LLC!