Client Relations Representative I

Client Relations Representative – Level I (CRR‑I)

Location: Hybrid Remote (Wyomissing, PA)
Pay: Starting at $18.00/hour, with performance-based increases at 90 days and 6 months
Schedule: Monday – Friday, 8:45 AM – 5:15 PM
Job Type: Full-time

About Cutter LLC

At Cutter LLC, we’re redefining how businesses manage credit card processing. With 20 years of success across the U.S., Canada, and Europe, we specialize in residual revenue acquisition and merchant support. Our team thrives in a fast-paced, collaborative environment where innovation and career growth are front and center.

Why You’ll Love Working Here

Career Growth: Clear paths for advancement
Supportive Team: Collaborative, inclusive environment
Stability: Proven track record of consistent growth

Benefits Include:

100% employer-paid health insurance

401(k) with company match

Paid time off & parental leave

Hybrid work flexibility

What You’ll Do

As a Client Relations Representative, you’ll serve as the frontline support for our merchant clients—providing solutions while also coordinating, tracking, and ensuring timely resolution of open issues. This role blends customer support with light project management responsibilities to keep cases moving and merchants informed.

Serve as the primary point of contact for client inquiries via phone and email

Track, manage, and follow up on open merchant cases to ensure timely resolution

Coordinate with internal/external teams (Tech Support, Billing, Risk, etc.) to move issues forward

Monitor progress on outstanding tasks and update clients proactively

Maintain accurate case notes, timelines, and documentation

Prioritize and manage multiple merchant requests simultaneously

Stay up to date on product changes, policies, and system updates

Identify recurring issues and collaborate with the team to improve processes and client experience

What We’re Looking For

Skills

Excellent written and verbal communication

Strong organization and time‑management skills

Ability to manage multiple tasks and deadlines

Detail‑oriented approach to tracking and documentation

Problem-solving and critical-thinking abilities

Comfortable using Microsoft Excel (formulas, navigation)

Experience

Customer service experience is a plus

Familiarity with case management, ticketing systems, or workflow tracking is helpful (not required)

Team-oriented mindset and willingness to learn

Other Requirements

College degree preferred (not required)

Must be able to relocate to Wyomissing, PA before starting

What You’ll Gain

Competitive pay with scheduled increases

A supportive team that values your growth

Experience in a dynamic role that blends customer interaction with project coordination

The opportunity to make a real impact on businesses worldwide

Ready to Apply?

If you’re passionate about helping others, enjoy keeping things organized, and want to grow with a company that invests in its people, apply today and start your journey with Cutter LLC!