Client Relations Officer

Moomoo is more than just a global investment and trading platform—we’re a fast-growing force in the wealth-tech space, committed to transforming the way people invest. Since our founding in 2018, we’ve rapidly expanded across Malaysia, Australia, Japan, Canada, New Zealand and Singapore, now empowering over 27 million users worldwide.

In Malaysia, Moomoo is on an exciting growth journey to make investing simpler, smarter, and more accessible for everyone. We bring powerful tools, real-time insights, and intuitive technology to help investors at every stage of their journey.

But what truly sets us apart is our mission: to make investing a viable option for people to achieve their financial goals. We’re here to level the playing field—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey.

Joining Moomoo means being part of a purpose-driven team that’s not only reshaping the future of investing, but building a world where smarter investing is within reach for all. If you're excited about driving impact at the intersection of finance and technology, there’s never been a better time to join us.

Job Description

1. Client Engagement and Relationship Management

• Build and maintain strong relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and responsive service support.
• Initiate and lead interactions with potential clients to introduce the company’s platform and services, understand their general interests, and provide information to help them effectively use the firm's self-directed investment tools.

2. Business Development

• Support business growth initiatives by identifying opportunities to enhance client engagement and platform utilization within the existing client base and by increasing awareness among potential clients.
• Collaborate with cross-functional teams in achieving KPI and business targets through client education, referrals, and promotion of available platform features and services, consistent with the firm's self-directed model.

3. Product and Service Customization

• Gather feedback from clients and analyze market trends to identify opportunities for improving user experience or enhancing existing platform services.
• Work closely with the product development team to communicate client feedback and support the design and implementation of platform features suitable for clients trading in the stock market.

4. Market and Industry Knowledge

• Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).
• Use this knowledge to provide factual and educational market information to clients, helping them understand the trading environment without conducting or providing any market analysis, investment advice, recommendations, or opinions on specific investments.

5. Reporting and Documentation

• Maintain accurate client records, document communications, and prepare regular reports on client interactions, platform feedback, and engagement activities.

6. Other Duties

• Perform any ad-hoc duties as assigned.

Requirements:
• Bachelor’s degree or above in Business Management, Finance, Economics, or related disciplines.
• Fresh graduates are welcome to apply.
• Experience in client relations, account servicing, or a similar role within financial services, brokerage, or an outbound call center is preferred.
• Exposure to or knowledge of capital markets and investment-related products is an advantage.
• Five working days per week.
• Language proficiency in English and Mandarin.
• Excellent communication, interpersonal, and problem-solving skills.
• Independent, self-motivated, and detail-oriented team player who can thrive in a dynamic, fast-paced environment.

Benefits:
We offer a comprehensive and holistic work experience and package as follows:

• 13-Month Salary (Contractual Bonus)
• Competitive compensation & benefits. Monthly salary package consists of basic salary +commission + shift allowance (if applicable)
• Convenient Access to Public Transport
• FINRA SIE Exam Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.