Client Records & Billing Support Specialist

For 40 years, Kids on the Move has been a cornerstone of support for families and children across Utah. We've built a legacy based on genuine care, collaboration, and a commitment to continuous improvement in the services we provide. Our team is dedicated to empowering families, and we pride ourselves on creating a supportive environment where both staff and families grow together. The impact we've had on the community over these four decades speaks to our mission of creating lasting, positive change for children and their families.

As a Client Records & Billing Support Specialist, you’ll be part of a collaborative team that plays a critical role behind the scenes in supporting the services we provide to children and families. This role is responsible for maintaining accurate and organized client records, while also supporting billing processes and assisting with authorization workflows.

This position is a great fit for someone who is highly detail-oriented, organized, and interested in healthcare administration, insurance processes, and supporting team operations. You’ll work closely with team members across billing, authorization, and intake to help ensure processes run smoothly and efficiently.

Join our team at Kids on the Move and help us continue to empower families, one child at a time.

Requirements & Responsibilities:
• Maintain accurate and up-to-date client records within internal systems

• Audit files for completeness and compliance and coordinate document collection as needed

• Ensure proper organization and accessibility of client records and documentation

• Assist with insurance verification and perform ongoing eligibility and benefit checks, including routine Medicaid verification

• Support claims tracking, follow-up, and payment posting processes

• Help monitor aging reports and flag claims requiring follow-up

• Assist with preparation, submission, and tracking of authorizations

• Maintain accurate records of authorization timelines, renewals, and documentation

• Provide cross-functional support across billing, authorization, and intake workflows

• Assist with maintaining tracking tools and internal documentation

• Communicate professionally with insurance representatives, staff, and families

• Ensure compliance with HIPAA, payer requirements, and organizational policies

Qualifications:
Required:

• High school diploma or equivalent

• 1–2 years of experience in healthcare administration, insurance, billing, or related field

• Working knowledge of medical insurance terminology and processes

• Strong organizational skills and attention to detail

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Effective written and verbal communication skills

Preferred:

• Experience with EMR systems, billing platforms, or clearinghouse tools

• Bilingual in Spanish

Schedule:
• Full-time, Monday–Friday

• Standard business hours with some flexibility as needed

• Hybrid/remote eligible, with occasional travel to the Orem office

Benefits:
• Comprehensive health, dental, and vision insurance

• Paid time off and holiday pay

• 401(k) with employer match

• Opportunities for growth and cross-training within Revenue Services

• Supportive, team-oriented work environment