Client Portfolio Manager I – Medical Device Services (Onsite or Remote)

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Summary

The Client Portfolio Manager I (CPM I) supports the successful delivery and growth of a defined portfolio of medical device testing and consulting projects across Eurofins Medical Device Services. This role is a combination of portfolio coordination and project services execution, serving as a bridge between Client Portfolio Managers, Project Services Coordinators, and Operations teams.

The CPM I focuses on ensuring projects are initiated correctly, tracked effectively, and delivered with high quality and efficiency while gaining exposure to account management, financial fundamentals, and cross-functional coordination. This role is ideal for a professional who wants to build a career in client portfolio management, program coordination, and business operations within a regulated technical environment.

Key Responsibilities

Portfolio & Project Coordination

• Support a defined portfolio of active client projects across multiple service lines (testing and consulting).
• Assist and lead project initiation, planning, execution, monitoring, and closeout activities.
• Maintain portfolio tracking tools, timelines, risk logs, and action registers.
• Ensure project documentation, scopes, and deliverables remain current and accurate.
• Serve as a point of coordination between Client Portfolio Managers, Project Services Coordinators, and lab/consulting operations.

Project Setup & Administrative Execution

• Ensure projects are correctly set up in LIMS and CRM systems.
• Verify completeness of project inputs: quotes, contracts, POs, payment status, samples, and documentation.
• Proactively follow up on missing or incorrect information to prevent delays.
• Maintain project records, data integrity, and traceability.

Delivery Support & Quality

• Support adherence to scope, schedule, and quality standards for assigned projects.
• Track project status and escalate risks or delays.
• Assist in preparing meeting materials, status reports, and client communications.
• Help manage documentation such as protocols, change orders, meeting minutes, and deliverables.

Financial & Backlog Support

• Assist in tracking project financials including POs, invoices, and backlog health.
• Support forecasting accuracy through timely data updates and reporting.
• Learn margin fundamentals by supporting scope discipline and change management processes.

Client Experience Support

• Contribute to a high-quality client experience by ensuring project logistics are accurate and well communicated.
• Support senior CPMs in maintaining clear, professional client communication.
• Ensure client requirements are documented and translated into operational execution.

Process, Tools, and Continuous Improvement

• Support the use of CRM, LIMS, and BI tools (e.g., Microsoft CRM, eLIMS, Power BI).
• Identify opportunities to improve workflows, templates, and project setup processes.
• Contribute to the development and maintenance of SOPs, templates, and playbooks.

Success Metrics (KPIs)

• On-time project setup and initiation
• Accuracy and completeness of project documentation and system entries
• Portfolio visibility and data integrity
• On-time milestone achievement support
• Reduction in project setup errors or delays
• Positive internal stakeholder feedback
• Contribution to client satisfaction and service quality

Required

• 2-4 years of experience in project management, operations, or client services – preferably within a laboratory, technical, or regulated environment.
• Proficiency with Microsoft Excel and other project tracking tools.
• Demonstrated organizational skills and attention to detail.
• Strong written and verbal communication abilities.

Preferred

• Bachelor’s degree in Business Administration, Management, Life Sciences, or related field.
• Experience with LIMS, CRM, ERP, or PSA systems.
• Exposure to medical device, pharmaceutical, or laboratory service industries.
• Basic understanding of project management methodologies or Lean/Six Sigma concepts.

Key Attributes for Success

• Entrepreneurial mindset with a drive for continuous improvement and operational excellence.
• Proactive approach, anticipates needs and takes ownership to resolve issues.
• Strong teamwork and interpersonal skills across cross-functional teams.
• Analytical and solution-oriented thinking; comfortable with data-driven decision-making.
• Adaptability and enthusiasm for navigating and improving evolving processes and organizational structures.

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.