Client Partner | US Central

Why Cast AI?

Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production.

The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation.

Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.

Global team, diverse perspectives
We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead.

Unicorn momentum
In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started.

Join us as we build the future of autonomous infrastructure.

About the role

As a Customer Success Enterprise Account Manager (called “Client Partner”) at Cast AI, you are an entrepreneurial, independent and enterprise-style professional who is experienced in selling and managing customers in the cloud SaaS space, specifically in the following or adjacent industries: Cloud Infrastructure, Cloud Cost Control, Cloud Security and DevOps tools.

As we continue our rapid global expansion, we are looking for growth-oriented Account Managers to join the team and maximize the phenomenal market opportunity that exists for Cast AI and our customers.

Responsibilities:

• Customer Relationship Management: Build and maintain strong, long-term relationships with customers to ensure adoption, satisfaction and retention.

• Account Growth: Identify and execute upsell and cross-sell opportunities to expand customer accounts while driving revenue growth.

• Onboarding and Training: work closely with our technical account managers to guide new customers through onboarding, ensuring they fully understand and adopt the company’s products within a well-defined and closely managed onboarding process.

• Performance Monitoring: Monitor customer usage, health and risk scores, and performance KPIs to proactively address potential issues.

• Collaborate closely with Sales, TAM team, R&D, Partners and more stakeholders across the company to ensure the growth and success of your accounts.

Requirements

• 5+ years of experience working with enterprise organisations, navigating complex decision-making structures and multi-year customer engagements.

• Proven experience in enterprise customer account management, including execution of upsell, value realization and customer planning.

• Ability to identify key contacts, understand client needs, and tailor proposals to address those needs.

• Demonstrated success in negotiation and closing, with a commitment to long-term customer satisfaction.

What’s in it for you?

• Join a fast-growing company at the forefront of cloud-native automation and Kubernetes technology.

• Enjoy a flexible, remote-first global environment.

• 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment).

• Access UnitedHealthcare plans including medical, dental, and vision coverage.

• Equity options.

• Learning budget for your professional and personal growth.

• Team-building budget and company events to connect with your colleagues.

• Equipment budget to ensure you have everything you need.

Hiring process

• Screening call with Recruiter

• Hiring Manager interview

• 1-2 additional interviews based on the role

• Culture Check interview with an executive

*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
*Please note that Cast AI does not provide any form of visa sponsorship/work permit.

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