Client Partner

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world.

With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Client Partner - The Netherlands

Position Summary

The Client Partner has the two-fold role of securing and delivering professional services for the Netcracker customer base. The Client Partner Solution will be involved in E2E activities to ensure that service commitments are attainable and profitable. The ideal candidate must have experience in the delivery of large-scale BSS transformation programs in the telco sector.

Role and Responsibilities

• Manage and grow Netcracker’s on-site transformation programs, including the following:

• Budget and business planning for projects and programs, including forecasting, monitoring, and resource planning, while ensuring business profitability

• Manage customer expectations and satisfaction

• Generate additional profitable revenue by expanding the scope of services provided by Netcracker

• Partner with Sales Team to support new solution revenue opportunities within accounts through the creation of calculations and proposals, execution of contract negotiations, and pre-sales consulting.

• Represent Solution Delivery in presales activities, ensuring that Netcracker deployment methodologies are accurately represented to potential customers

• Lead recurring governance meetings with client steering committee to ensure alignment on program milestones and future strategy.

• Hold Account Teams accountable for project deliverables

• Manage all resources to ensure that all program commitments are completed on time, within budget, and with high quality

• Lead service delivery and customer support activities related to the Netcracker product suite

• Establish and grow relationships with clients at all levels in the organization

• Act as a trusted advisor to customer executives and SMEs, participating in strategic and roadmap discussions on business transformation.

• Lead cross-functional, multi-cultural, geographically dispersed teams

• Establish and manage MBOs/KPIs for the team

• Partner with leadership to create and maintain departmental staffing plans, organizational charts, budgets, and other appropriate departmental documentation

• Interact with Engineering and Product Management departments effectively, providing input for ongoing product enhancements

Skills and Experience Required

• Proven ability to lead multi-million dollar business transformational programs involving complex BSS technical solutions, in the Telecoms industry within the Region.

• Required experience with writing and reviewing contracts, SOWs, and other commercial agreements

• Proven ability to handle program governance, ensuring alignment on program milestones and future strategy

• Ability to build and execute resource plans (on/offshore)

• 10 years of management experience, with at least 3 years at senior levels

• Experience running multi-million dollar programs

• Extensive experience with project management methodologies

• Ability to build relationships at multiple levels within the client organization

• Experience working in a matrixed corporate environment

• Ability to travel

• Must have the right to work in the country

Education:

• University Degree in Computer Science, IT, or a related field

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