Client Onboarding Product Owner (Sydney)

Role Overview:

The Client Onboarding Product Owner (PO) acts as the critical bridge between Front Office, Compliance, Operations, and Technology squads. Reporting functionally to the Lead Product Owner, this role is pivotal in modernizing the existing current state infrastructure. Unlike a traditional project management role, this position focuses on value delivery and governance. You will not only manage the product backlog but also play a lead role in establishing rigorous Agile Ways of Working, ensuring that the "engine" of delivery runs efficiently, transparently, and in adherence to risk standards.

Role and Responsibilities:

This role is responsible for owning the specific product module (Client Onboarding), managing the backlog, and ensuring the delivery squad creates usable, compliant, and high-value software. You will manage responsibilities across three key pillars:

Establish Governance & Ways of Working:

Define Agile Standards: Drive the standardization of Agile ceremonies (Sprint Planning, Refinement, Retrospectives) and ensure the squad adheres to the "Definition of Ready" and "Definition of Done."

Backlog Governance: Establish a strict governance framework for Jira management, ensuring all Epics and User Stories meet granularity and acceptance criteria standards before entering development.

Stakeholder Interlock: Create a structured forum for gathering requirements from diverse stakeholders (AML, Credit, Front Office), transforming vague requests into actionable, governed product requirements.

Documentation Excellence: Enforce a culture of living documentation (e.g., Confluence) where functional specifications and process flows are updated in real-time to support audit and regulatory traceability.

Drive Product Delivery & Roadmap:

Backlog Ownership: Own and prioritize the specific backlog for Client Onboarding, making hard trade-off decisions between new features, tech debt, and regulatory remediation.

End-to-End Transformation: Lead complex onboarding workflow transformations (e.g., implementing Fenergo/Pega or internal build), moving from business case through to hyper-care.

Release Management: Work with the Scrum Master and Tech Lead to plan release windows, managing dependencies with downstream systems (e.g., Reference Data, Screening, Core Banking).

UAT & Verification: Act as the primary acceptor of work, ensuring that developed features match the business intent and pass all quality checks before UAT initiation.

Strategic Alignment & Stakeholder Management:

Voice of the Customer: Act as the trusted advisor to the Front Office and Operations, translating their pain points into technical solutions that reduce "Time to Revenue."

Regulatory Alignment: Partner closely with Financial Crime Risk (FCR) to ensure the product remains compliant with evolving KYC/AML regulations in North America and globally.

Transparency: Clearly communicate progress, blockers, and velocity metrics to the Lead Product Owner and steering committees through quarterly reviews (QBRs) and sprint demos.