Client Intake Worker

Position:                               ­­­­­­­­­­Client Intake Worker

Department:                         Ontario Works

Classification/Level:            CS-3      

Employment Status:            Regular Full-Time

Reporting Relationship

The Client Intake Worker will work under the direction of the MFN Ontario Works Department Manager (DM)

Position Objective

Working as a team player in the delivery of the Ontario Works program, the Client Intake Worker will be responsible for client intake procedures, assist and assess with identifying client long-term goals and based on client needs make necessary referrals. 

Essential Functions

Maintains working knowledge of Ontario Works program and other legislation relating to client services

Work directly with clients to administer intake applications and assist with identifying client needs and making appropriate referrals

Ensure client program needs for MFN members are delivered in a timely and professional manner

Serves as a member to work collaboratively on action plans for client growth, stability and independence

Maintains and monitors accurate database, client records and files to ensure accountability and consistency of program services

Ensure compliance of MFN Personnel, Finance and Administrative policies and procedures

Maintains good working relationships and effective communication, both in written and oral form to clients, co-workers, internal and external organizations

Experience with various computer hardware and software application such as Excel and MS Word

Develop and implement annual work plans

Attends internal monthly staff meetings and prepares monthly staff reports

Participates in staff development opportunities for skills improvement and program benefit as advised by DM

Performs other duties as may be assigned from time to time

Qualifications and Requirements

Preferred

Post Secondary Diploma in relevant field with OSSD and relevant related work experience would be an asset

Experience in Social counseling would be an asset

Have knowledge of the Ontario Works Program and Directives

Minimum

OSSD and relevant related work experience would be an asset

Other

Able to work appropriately and sensitively with confidential information and maintain strict confidentiality at all times

Must be personable, professional and empathic qualities

Must have strong interpersonal and effective communications skills, both written and oral form for clients, co-workers, internal and external organizations

Makes program related informed decisions when required

Knowledge of and is an advocate of MFN’s vision and goals

Fluency in the Ojibwe language is a strong asset

Must have knowledge and/or experience with the Ojibwe culture, history and customs

Ability to adapt and handle stressful environments and situations

Must have valid driver’s license

Must be willing work flexible hours to meet the needs of clients and program deliverables

Current (30 day) CRC mandatory and must be original or certified copy

CRC Rationale

Criminal Reference Check must be thirty (30) days current, certified copy, or original.  The M’Chigeeng First Nation is committed to providing a safe and secure work environment and is in a position of trust and must strive to maintain the provision of a safe and secure environment.  Therefore, candidates must have a record clear of occurrences and convictions relating to alcohol, drug involvement, fraud, theft, assault and related convictions.

If you are interested in this opportunity, applicants must submit cover letter, resume, with three current references with contact information (two work-related and one character reference) and copies of education certifications by applying to this posting or to:

Client Intake Worker
c/o Human Resources
M’Chigeeng First Nation, P.O. Box 333
M’CHIGEENG, ON P0P 1G0
Fax 705-377-4980 or email to:   [email protected]